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Original topic:

My Samsung tv won’t update

(Topic created on: 24/10/19 15:30)
Julia_W
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TV

So my Samsung tv is connected to the internet and the internet is working just fine however the system update part of the menu is light gray and it won't let me press it. The problem with this is that I'm getting an error ( ERROR_EXE_001 ) which can only be solved with an update. What do I do ? 

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6 REPLIES 6
JAMES4578
Superuser I
Superuser I
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@Julia_W wrote:

So my Samsung tv is connected to the internet and the internet is working just fine however the system update part of the menu is light gray and it won't let me press it. The problem with this is that I'm getting an error ( ERROR_EXE_001 ) which can only be solved with an update. What do I do ? 

 

 


Hi @Julia_W  Have you tred  updating  by USB by downloading the firmware on the Samsung Support site if you do not have the latest one  just enter your model no- I would check but you have not listed it. 

 

If still issue ideas to try   facory reset switching off Tv for a minute and rebooting router .   You could also change the DNS settings. Go to Network-Network Settings-DNS Settings. Change from Automatic to to 8.8.8.8 or 8.8.4.4.

 

 

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SueV
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I see that you can update the television manually but why are is the software update greyed out? That needs to be fixed.
Why is the self diagnosis disabled? 

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Glennco02
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My samsung tv (UN49M5300) will not open the software update section and appears how you are describing while I have the youtube app open, however if i exit out so its just playing regular tv (Antenna TV) it will open no problem. Maybe you could try this... My problem is that although I can get to the software update section I still can not get my tv to update via internet directly from the tv nor downloading it to my computer, unzipping it and putting it on a usb drive. Anyways, Good luck.

Peterjamesv
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I contacted Samsung directly and Here is what worked for me.

 

1 Turn on your TV and make sure it is connected to the Internet . Press the Menu button on your Samsung remote control and then select Settings. Support tab and then select Software Update. If the Software Update option is greyed out, please exit and change your TV source to Live TV, then return to Software Update.M

Aiomah
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Thank you soo much it worked 😀

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APPFORTHAT
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Worked!!!