22-06-2020 07:43 PM
The red light appears when it's off and it takes many tries for me to be able to turn it on. Still when the red light disappears, which means the TV is on, there is no display or sound. The remote doesn't work or the methods of resetting it. Even when i manage to turn it on,the display is pitch black.I have no control on my TV for a month now and I don't know what to do. I have been experiencing some issues with the TV for a couple of months, such as:lagging/buffering/auto-disconnect from the wifi but never something like this. I'm so disappointed and don't know what to do.(power sockets and cables are connected and working fine)
Samsung TV 7 Series 43 model: UE43NU7022K
Solved! Go to Solution.
26-06-2020 05:50 PM - last edited 26-11-2020 03:35 PM
@Paranoid72 wrote:
The red light appears when it's off and it takes many tries for me to be able to turn it on. Still when the red light disappears, which means the TV is on, there is no display or sound. The remote doesn't work or the methods of resetting it. Even when i manage to turn it on,the display is pitch black.I have no control on my TV for a month now and I don't know what to do. I have been experiencing some issues with the TV for a couple of months, such as:lagging/buffering/auto-disconnect from the wifi but never something like this. I'm so disappointed and don't know what to do.(power sockets and cables are connected and working fine)
Samsung TV 7 Series 43 model: UE43NU7022K
Hi @Paranoid72 Whilst you have said you have chrecked connections just make sure they are secure , sometimes power cable can become a bit loose. If you a red light the Tv is turning on, can you not access any memu via the Remote? Firstly check there is no issue with Remote https://www.samsung.com/uk/support/tv-audio-video/my-tv-remote-isnt-working/ Pairing for your set should involve holding Remote 12 inches from sensor and then press and hold the Return and Play/Pause buttons simultaneously for at least 3 seconds. If still cannot access any Menu after pressing Home Button I would you to disconnect cables and switch Tv off for around 5 minutes before connecting again. see more information here https://www.samsung.com/uk/support/tv-audio-video/my-tv-wont-turn-on/
As far as wifi connection issues go possible fix is to reset router (switching off at mains) and or change the DNS settings:
Go to Network-Network Settings-DNS Settings. Change from Automatic to to 8.8.8.8 , 8.8.4.4. or 4.2.2.1
If no solution to the Tv turning on you would advise to contact either Samsung Support or your retailer .
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
26-06-2020 05:50 PM - last edited 26-11-2020 03:35 PM
@Paranoid72 wrote:
The red light appears when it's off and it takes many tries for me to be able to turn it on. Still when the red light disappears, which means the TV is on, there is no display or sound. The remote doesn't work or the methods of resetting it. Even when i manage to turn it on,the display is pitch black.I have no control on my TV for a month now and I don't know what to do. I have been experiencing some issues with the TV for a couple of months, such as:lagging/buffering/auto-disconnect from the wifi but never something like this. I'm so disappointed and don't know what to do.(power sockets and cables are connected and working fine)
Samsung TV 7 Series 43 model: UE43NU7022K
Hi @Paranoid72 Whilst you have said you have chrecked connections just make sure they are secure , sometimes power cable can become a bit loose. If you a red light the Tv is turning on, can you not access any memu via the Remote? Firstly check there is no issue with Remote https://www.samsung.com/uk/support/tv-audio-video/my-tv-remote-isnt-working/ Pairing for your set should involve holding Remote 12 inches from sensor and then press and hold the Return and Play/Pause buttons simultaneously for at least 3 seconds. If still cannot access any Menu after pressing Home Button I would you to disconnect cables and switch Tv off for around 5 minutes before connecting again. see more information here https://www.samsung.com/uk/support/tv-audio-video/my-tv-wont-turn-on/
As far as wifi connection issues go possible fix is to reset router (switching off at mains) and or change the DNS settings:
Go to Network-Network Settings-DNS Settings. Change from Automatic to to 8.8.8.8 , 8.8.4.4. or 4.2.2.1
If no solution to the Tv turning on you would advise to contact either Samsung Support or your retailer .
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
26-06-2020 06:00 PM
25-11-2020 09:29 PM
I believe it happened after the last update. Happened about August when I finally got to mount the TV after some reno in a house I just moved into. Since then I barely ever get the splash Samsung smart TV screen on power up like my other Samsung tv's ( 32"). TV sees the remote as the red light goes on and off, maybe the TV screen might flicker. Other than that, nothing happens. If I use the power button on the bottom of the TV it is a ***** shoot if the TV will power up. Now if it does it will only come on with the Home screen. But you cant do anything until the picture goes to the HDMI feed. I only use the unit WiFi now so this is annoying. Anyone have any ideas? And to cut out the basic questions... Im a 30 year cable tv guy... so I know its software or something with the TV itself.
26-11-2020 04:22 PM
Hi@Freegameva Just checking that you have ther latest firmware for your set, you do not name the model. However you obviously have the technical knowledge and would assume you have made the necessary checks. Therefore you may well need to get in touch with Samsung Support or your retailer. Somerimes Remote Assistance can pinpoint the issue.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
26-11-2020 04:32 PM
UN55NU6900 is the model. And according to the TV when I check the software update it states everything is to date.
26-11-2020 04:50 PM - last edited 27-11-2020 12:13 PM
@Freegameva Are you based in the US as that is an American model. Whilst everyone is welcome to contribute the community can only provide specialised support for Uk/Ireland. i.e. Receiving further advice/resolution from Av specialists.
However I have checked and the latest firmware for your model is 1310.4 (released November) which can be downloaded via USB. https://www.samsung.com/us/support/owners/product/2018-uhd-smart-tv-nu6900 Updates are sometimes released OTA at a later date.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
27-11-2020 02:56 AM
Never noticed the EU in the group. I didn't limit my search and was only looking for my issue. Not thinking it would matter sale country.
27-11-2020 12:23 PM - last edited 27-11-2020 04:18 PM
I would suggest you try the 1310.4 firmware and if still problem you may wish to visit the Us community https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can contact Samsung support here https://www.samsung.com/us/support/ or possibly seek redress from retailer.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
27-11-2020 04:10 PM
Thanks... will do.