Is this normal for q60r?

[Brunster11]

Is this light coming through the back of the tv normal? Should I make a claim? It is very annoying and distracts from the actual picture. Anything I can do to fix it? More prevalent at night when watching movies. Thank

Light shining through screen

[TessM]

Hi @Brunster11 ,

can I take the TV model code found at the back and the current software version? Is this affecting all the sources and channels? 

[Brunster11]

Hi there. My tv model is: QN75Q60RAFXZA

FIRMWARE: T-MSMAKUC 1356.2,BT-S

[Brunster11]

When there are dark scenes they show up and it is more prevalent at night time as well.

[AndrewL]

@Brunster11: If you go to Settings > Support > Self Diagnosis > Picture Test, is the issue still present, or do you get any 'Failed' messages?

[Brunster11]

I did a picture test and it looked fine. No errors came up. The picture shown was bright though and I don't have issues unless it is a black screen or evening out and no light coming in through the windows.