09-05-2020 03:43 PM
24-06-2020 05:56 PM
I have Q80T 55" and I have exactly the same issue. I contacted Samsung and they exchanged the tv for me.... the same issue with the new tv. There must me a big fault within this as it's impossible 2 tv's are faulty. I will be writing to Samsung as I do like this tv alot however if they cannot deliver the standard of tv for the price I paid I'll be seeking refund.
24-06-2020 06:41 PM
bravo samsung, me the back of the TV was damaged when changing the motherboard, I have an unrepaired and damaged TV great
26-06-2020 01:46 AM
I'm getting the same issue on my brand new Q80T
Sadly the the TV is great in every other aspect. From the sounds of it this can't be fixed with a repair or replacement, and a refund is the only solution?
26-06-2020 12:01 PM
26-06-2020 02:12 PM
Thanks, sorry to hear that, it's a pretty fundamental feature that's broken, if the TV is being used for gaming.
I'm currently running through the problem with Samsung Support to try and find a resolution. Fingers crossed I will get as good an outcome as you did!
14-07-2020 12:34 PM
I'm currently having the same issue too with Q80T 55 inch! I only purchased the TV 3 days ago (11th July)
i also have backlight bleed between the black edge of the screen & outer metal bezel! I have a definitive faulty product!
I'm currently going through customer service as of yesterday through phone & they told me to send pictures via email of the problem to the technical team.
I'm not a happy chappy!
14-07-2020 12:38 PM
Hey there. Yeah, I would return it. There is basically no fix available for the colouring issue on the Q80T. It also only seems to be on the Q80T as I got the Q85T and it is fine. To be honest, I would get a different TV altogether (upgrade to the 85t if you can afford it)
14-07-2020 02:36 PM
Hi mate,
yeah I thought it was a model issue, after reading this post!
So is the Q85T model a step up from this one? I had a quick look & no mention of hdmi 2.1 or 120hz available?
I've bought this Tv from a Very.co.uk not from Samsung, would the option be available to upgrade it even if the tv is not available on the website?
14-07-2020 02:38 PM
The Q85T is exclusive to EU and Currys I believe. It's a step up from 80T and has anti reflective screen and some other stuff. It does have 120hz and HDMI 2.1. You'd need to talk to very about a refund I think. Although the 85t is only £1499 on Currys at the mo! Down £300 from like a week ago - it's a very good deal and no I dont work for Currys haha
14-07-2020 02:42 PM
good luck to you, Samsung France did not manage to repair despite a change of motherboard, the customer service no longer answers my emails and on the phone we do not answer my questions. Samsung especially in France is a disaster in terms of support. I try to change my TV with my seller who must see with Samsung .... in short it is an endless circle.