16-02-2023 03:11 AM in
TVI purchased a 75” Frame TV on 5/31/22. The sole purpose of the TV is to display vertical artwork and spent months designing and mounting the TV into a custom frame. Started using the Frame on 10/1/22.
Around the last week in December, the TV started turning on by itself. It is never “turned on” since it is always in “Art Mode”. Using the remote, I would “Turn off” the TV to get it back into “Art Mode”. However, it would turn back on within a few hours.
I verified that it had the latest firmware version. I read online that the SmartThings app might be turning it on, so I disabled the Wi-Fi on the TV, however this did not remedy this issue. I then “Reset to Factory Settings” through the menu structure, however this did not remedy this issue. Note: Since this TV is only being used as a digital frame, there are no external devices connected to any of the ports.
I timed how long it takes before the TV to turn on by itself and here are the results:
3 hrs 27 min
4 hrs 14 min
4 hrs 15 min
4 hrs 19 min
4 hrs 20 min
4 hrs 39 min
4 hrs 40 min
Based on these close and repeated times, it indicates that there is an issue with the TV and not a potential stray RF signal turning on the TV.
TV INFO:
MN : QN75LS03BAFXZA
SN : 0DHD3CAT300461E
FW : T-PTMAKUC-1430.1
FC : SWU-OU_T-PTMAKUC_1430_230109
MI : T-PTMAKUC
LS : US
DI : KLCKEHBTGRDAW
MA : D0C24E8E458E
SC : 40201_AC21AD1AE3_Z_AA67AC63AD12.6AE13.1AF0TB0BA44CA77EE532IB124IC240
TV SETTINGS:
Service Provider: Disabled
Motion Lighting: Disabled
Screen Saver: Disabled
Auto Power Saving: Disabled
Auto Power Off: Disabled
Start Screen Options: All Disabled
Remote Management: Disabled
Does anyone know what can be done to remedy this issue? I have invested $5,600 and 40 hours in this dedicated digital frame that I have to constantly switch back to art mode.
16-02-2023 12:16 PM in
TVHey @EricHarter
This does all sound quite strange. Have you been in touch with our Mobile Team regarding this? If not, please do get in touch with them as they'll be able to remotely access your TV to look into this further. Please use the following link to get in touch with Samsung Support in your region: http://www.samsung.com/global/support/globalcontact.html
17-02-2023 01:12 AM in
TVThx! They could not figure it out by connecting to it, so sending out a technician.
01-05-2023 05:02 AM in
TVWere you able to resolve this? I am having the exact same issue and Samsung hasn’t been able to resolve.
Support site says there will be an upcoming firmware to resolve this but it’s already been 2+ months.