I purchased a 75” Frame TV on 5/31/22. The sole purpose of the TV is to display vertical artwork and spent months designing and mounting the TV into a custom frame. Started using the Frame on 10/1/22.
Around the last week in December, the TV started turning on by itself. It is never “turned on” since it is always in “Art Mode”. Using the remote, I would “Turn off” the TV to get it back into “Art Mode”. However, it would turn back on within a few hours.
I verified that it had the latest firmware version. I read online that the SmartThings app might be turning it on, so I disabled the Wi-Fi on the TV, however this did not remedy this issue. I then “Reset to Factory Settings” through the menu structure, however this did not remedy this issue. Note: Since this TV is only being used as a digital frame, there are no external devices connected to any of the ports.
I timed how long it takes before the TV to turn on by itself and here are the results:
3 hrs 27 min
4 hrs 14 min
4 hrs 15 min
4 hrs 19 min
4 hrs 20 min
4 hrs 39 min
4 hrs 40 min
Based on these close and repeated times, it indicates that there is an issue with the TV and not a potential stray RF signal turning on the TV.
TV INFO:
MN : QN75LS03BAFXZA
SN : 0DHD3CAT300461E
FW : T-PTMAKUC-1430.1
FC : SWU-OU_T-PTMAKUC_1430_230109
MI : T-PTMAKUC
LS : US
DI : KLCKEHBTGRDAW
MA : D0C24E8E458E
SC : 40201_AC21AD1AE3_Z_AA67AC63AD12.6AE13.1AF0TB0BA44CA77EE532IB124IC240
TV SETTINGS:
Service Provider: Disabled
Motion Lighting: Disabled
Screen Saver: Disabled
Auto Power Saving: Disabled
Auto Power Off: Disabled
Start Screen Options: All Disabled
Remote Management: Disabled
Does anyone know what can be done to remedy this issue? I have invested $5,600 and 40 hours in this dedicated digital frame that I have to constantly switch back to art mode.
