i keep having to rescan for freeview channels

[mrg73]

i have  ue49k27000 smart tv. recently i had NO channels...they all dissappeared.i unplugged and left for 10 mins then restarted, had to retune ( which i know you have to do periodically anyway).

i had all channels back and all was well for a couple of days then ..same thing again, ALL channels missing, no signal "insert aerial" message. i unplug and all is well. this is happening too often now and this week i had to unplug and reset tv twice.

this can't be right can it??

anyone else losing ALL channels??

[ChrisM]

Hi @mrg73 

Let's see if we can get this resolved. Could you tell us the software version of your TV please? Go to Home > Settings > Support > Contact Samsung.

[mrg73]

Hi software version IS

T-JZMDEUC-1231.1,BT-S

thanks

[Tudes24]

This is happening to me on my Samsung TV (QE43Q60RATXXU). Today is the 3rd time I've had this issue. I unplugged the TV earlier and the channels returned (after scanning) but have twice since gone again including right now.
My experience of Samsung phones led me to choose a Samsung TV but I am now starting to regret this choice.
I've previously posted regarding intermittent recording to the attached external USB hard disk drive when on standby. I feel the Samsung TV is not a good purchase.