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Original topic:

Franch Smart TV

(Topic created on: 19-08-2021 10:12 PM)
HARVE47
Apprentice
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TV

I have recently returned to UK from France bringing my French Samsung smart tv  with me. Can any one help me to download UK apps. All I can find are French ones, and I am unable to change my location in setup.

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AndrewL
Moderator
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TV

@HARVE47: Please can you try heading to Smart Hub > Reset Smart Hub. This will reset all saved information relating to Samsung accounts and linked service accounts, as well as Smart Hub service agreements and applications. When you open Smart Hub again, and sign in to your Samsung account, this may automatically download the Apps for your current region. If this doesn't work, you might want to try a factory reset via Support > Self Diagnosis > Reset > Enter your PIN (default is 0000), then run through the setup, making sure to set your current region as the UK. Let me know if this helps. 

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7 REPLIES 7
gman21
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TV
You might try changing the country the TV is in to uk. Original settings would have been France I suspect. I'm no expert but worth a try.
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HARVE47
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TV

Many thanks, I have tried to change the country in set up, but it will not give the opportunity to change from France. If I try it asks for a new password, and does not give access to changing the country.

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AndrewL
Moderator
Moderator
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@HARVE47: Please can you confirm the model number of the TV, located on the sticker on the back of the device, and I will look into this for you?  

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HARVE47
Apprentice
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TV

Hi Andrew, thanks for the offer. The model ref is UE48H6200. Regards

Wayne Harvey

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Solution
AndrewL
Moderator
Moderator
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TV

@HARVE47: Please can you try heading to Smart Hub > Reset Smart Hub. This will reset all saved information relating to Samsung accounts and linked service accounts, as well as Smart Hub service agreements and applications. When you open Smart Hub again, and sign in to your Samsung account, this may automatically download the Apps for your current region. If this doesn't work, you might want to try a factory reset via Support > Self Diagnosis > Reset > Enter your PIN (default is 0000), then run through the setup, making sure to set your current region as the UK. Let me know if this helps. 

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HARVE47
Apprentice
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TV

Andrew, the reset worked perfectly. Very many thanks.

Manuel832
First Poster
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TV

Hi, my name is manuel,

i tried to order a smart tv with bbox offer. But after a month, i didn’t receive the tv so i cancel the order the 9th of august. Is there someone who could confirm the order tottaly cancel?

thx for all

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