Frame TV: disable the default mat for uploaded pictures

[bbj14]

I've tried to look it up on the app and online, but I couldn't find a way to set the mat mode for the pictures I batch uploaded from the USB drive. And it always set the default ugly mat that doesn't blend in to the environment at all. The ugly mat really takes away from the "real picture frame" experience.  

The only way I to work around this is to first select each individual art work and customize the mat. It is extremely tedious if I have 100+ art work upload each time... (Even worse, after I select each art work, customize the mat and go back. It jumps back to the beginning of my album... It is really hard to track which art work I have set the frame and which I haven't)

It'll be great if there was an option to set the default mat for all pictures in the app's settings! 

[AndrewL]

@bbj14: I have had a look into this for you, and it is unfortunately not possible to change the 'default' matte style and colour, as this can only be adjusted for each individual photo or work or art. To find out more, please take a look at the link below from our friends at Samsung US.

https://www.samsung.com/us/support/answer/ANS00076727/

[Spike27]

Thanks for replying... it's a shame the answer is so disappointing.  This is one of the missing features that should be an absolute no-brainer for this product!

Is there a 'feature request' section where customers can vote for missing features?

[Robs56]

Agreed! Would be a very helpful update to “the frame” we already love. The ability to not have to buy expensive art and allow customers to just use their own art more easily would be very welcome! 

[Spike27]

It's been three months. I'll ask again, is there a 'feature request' section where customers can vote for missing features?