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Frame TV (2022) restarts always when selecting art mode

(Topic created on: 21-10-2023 08:22 AM)
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MS4Community
Apprentice

‎21-10-2023 08:22 AM

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Hi,

I have bought the 55 frame (2022) yesterday from a reseller (new one).

The art mode is not working - everytime the TV restarts when try to start the art mode

  • Not when selecting it from TV
  • Not when selection by iPhone
  • Not when pressing the on/off button on the remote control

I have already reset everything (smart hub, factory reset). The software version is 1520.

The art mode has never been working on the TV. Other functions like Amazon Prime, TV etc. are working fine.

 

Any suggestions?

 

Regards,

Martin

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3 REPLIES 3
AlexLdn
Voyager

‎21-10-2023 11:01 AM

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That is really weird. Never had a problem with art mode. I have software version 2141 so maybe do an update (setting /support /software update) or did you try to factory reset the TV?
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MS4Community
Apprentice

‎21-10-2023 03:37 PM

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It is solved, because the SmartHub was also broken - so I replaced the 2022 (guarantee) with extra money and the 2023 model.

Russleslie
Student

‎04-12-2024 09:28 AM

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I had the same issue. Would crash every time I selected art mode or anything related to art. Samsung sent a replacement TV and we plugged it in using the same one connect cable supplied with the original TV. We had the same issue with crashing on the new TV, so swapped out the cable  with the new one and it was instantly fixed. I'd recommend trying a new one connect cable (apparently easily damaged if threaded through walls) to fix this.

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