Samsung: You should be ashamed. We have two large Frames and six other Samsung TVs in home. The Frame is very nice re: form, flush mount, etc. for master bed and game room. But the photo collection features & functions are terrible, horribly bad. Here are specifics:
1) App (the new app, Smart Things) is poorly integrated with TV. It doesn't synch well (picture collection is different on TV and on app for given TV), the status varies (ARt MOde vs Off), and it doesn't seem to connect well (more next point).
2) Uploading pictures to My Collection is a train wreck. It fails about 9 of 19 times. Last night an hour to get five to load. Sometimes, multiple pics will load, sometimes multiple fails, sometimes a single pic at a time works, but most oftern that fails too. Size of photo does not matter. Number of uploads does not matter. Where you choose to add (initial Add My Photos or browsing) does not matter. It just fails, over and over and over. And then one will work, or two, or four, and then fails repeatedly. It's *****.
3) Appears to be poor connection between app and TV - i.e., uploading to My Collection from app fails if TV is on hardline or WiFi. The advice to use USB is ridiculous - a) this is 2020 and minimal capability (or should be), b) the flush mount
4) Management of collections is awful. The navigation is terrible and functionality horribly limited - e.g.: a) deleting or replacing or managing my collection, b) cannot delete (forced to keep) the pics you install / force on us (your Samsung Art collection), c) cannot see space limit / capacity or amount consumed, d) you ad spam me every darn time I go into app browse trying to sell me your subscription, etc..
Could be so good; but is so frustrating to use. Win on form, fail on function. Improvement needed.
