Samsung "The Frame" not displaying correct Matte Colors

[mlondon88]

I have a 2024 43" Samsung "The Frame" model LS03D

When I set it up, I was able to have all my photos display with a "black" matte. (I put black in quotes becuase it is actually a dark grey. I understand that not being able to display pure black mattes is a problem with this TV, but that is NOT why I am posting now)>

Yesterday, all the "black" mattes started displaying as grey color. I tried the following:
- Switching the matte to a different color and then back again.
- Confirming Software is up-to-date
- Going to Settings>Support>Device Care and running Self Diagnosis, which passed OK.
- Powering the display off completely and then turning it back on again.

None of these worked.
I understand that one suggestion is to reset the TV. If I do this, I understand I will need to reupload the photos to the TV from the Smart Things app. But what else will be reset?
I have an Xfinity Remote which I use to watch cable TV. Will the Samsung Reset affect the Xfinity? Will I need to re-choose which HDMI outlet the Xfinity Cable box is plugged in?

What other things should I try?

Or is the TV just garbage and this is a known problem that Samsung is aware of and doesnt care about fixing?

[Obsydian]

Hi and welcome, it seems a common and old issue (see link below), I would say mark that link with "you also have this problem"

https://eu.community.samsung.com/t5/tv/the-frame-mat-color-not-true-black/td-p/7894265