The Frame Mat Color - Not True Black

[BossManSassyPants]

Hello

When i am in Art mode and i choose a black mat frame, the color is not true black for all the pictures and it shows up as grey rather than black.

Any ideas?

The 2 pictures below both have a black mat chosen. The second picture is mine.

Thank you.

[Rajesh Nagarajan]

I have the exact same problem. not sure what is the issue. Matte black color is showing up as Grey, I have a 2022 Frame TV

[Schrokj]

This is happening to my frame tv that I just had installed.  Any reply from Samsung?

[BossManSassyPants]

Sadly no.

[I was framed]

this is a problem that deserves an answer and remediating.

[TheFrame11]

TL;DR: It is not designed to be pure black.

How I know: I chatted with Samsung support for a very long time. Eventually, they told me ,"No, black mat is not supposed to be black on aet [sic] mode."  When I asked whether there was an official Samsung document that confirmed this, the Samsung employee stated, "No, that information is from our internal resources." When I asked if they could screenshot those internal resources, they said, "Sorry to inform you, I am not having access to share the internal information."

So that's it, I guess. The black mat is well . . . not supposed to be black.

[Doug W]

I don't buy that it was not supposed to be black because the first few days we owned it, it WAS pure black. Yesterday it turned gray.

[Frame87]

My QLED Frame was delivered yesterday - I've spent 3 hours and two factory resets and I still have a grey matte around my artwork - the black option does not show up as black. Medium grey. Any update on this issue? 

[jasrobpet]

Mine was black for two years and now has turned gray as of a month ago.  The reply one of the posters got from Samsung about not meant to be true black is absolute garbage.  Still seeking a fix but fearing I may be stuck with this.

[RedversB]

Mine has done the same. Art surround was black for about a year and has now changed to grey. Contacted Samsung, they suggested a few options like checking the software was up to date. None worked so they said they are passing to their technical team. I'm not holding my breath.