04-11-2022 11:18 PM - last edited 05-11-2022 09:04 AM by ChrisM
So Samsung sold me a 55" Q90T Flagship QLED 4K HDR Smart TV and it has a slope
I am getting nowhere with endless e-mails from uk.help@email.support.samsung.com (Samsung Customer Solutions) uk.help@samsung.com; uk.technical@samsung.com
Samsung sent me a new tv stand, unsurprisingly that didn't fix the problem because it is a quality / manufacturing issue!
Flagship TV and Quality don't go hand in hand - or so it appears
I am also told that Samsung don't need to resolve this issue as the TV is out of warranty - this is now a legal problem as the issue was raised soon after purchasing the TV while the warranty was still in place.
I intend to escalate this to Samsung snr management once I track down their e-mails (happy if anyone can supply on this forum).
Issue ID: ********** & pictures below!!
Samsung told me my TV stand had a slope!
Sprit level on top of flagship TV
Samsung think a sloping TV is a cosmetic issue!!