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Original topic:

Firmware Update #2501

(Topic created on: 14-10-2023 02:12 PM)
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Pat107
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My Samsung UE43TU85OOUXXU updated firmware #2501 on 28/9, which included 4 malicious files which had been blocked. Since then the TV has continually rebooted and frozen.  All settings then disappeared and had to be re-instated.  At times the remote control does not work and has to be switched off at the wall socket.  What can I do to rectify this?

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3 REPLIES 3
ChrisM
SuperStar
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Hi @Pat107 

It does sound as though your TV may benefit from a reset. Go to Home > Settings > Support > Device Care > Self Diagnosis > Reset. Any adjusted settings will be deleted and set back to the default settings the TV came with.

Let us know ow you get on.

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Pat107
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Thank you Chris for responding so quickly.  I did as you suggested and it is much better now, only rebooting twice during the evening.  It did, however, find 2 malicious files which were blocked and I reported this to Samsung via a pop-up dialogue box. Fingers crossed all will be well.

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Pat107
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I'm still having problems and have had to go back to default settings on numerous occasions. Am awaiting next firmware update to see if that will improve things.

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