14-10-2023 02:12 PM
My Samsung UE43TU85OOUXXU updated firmware #2501 on 28/9, which included 4 malicious files which had been blocked. Since then the TV has continually rebooted and frozen. All settings then disappeared and had to be re-instated. At times the remote control does not work and has to be switched off at the wall socket. What can I do to rectify this?
14-10-2023 03:07 PM
Hi @Pat107
It does sound as though your TV may benefit from a reset. Go to Home > Settings > Support > Device Care > Self Diagnosis > Reset. Any adjusted settings will be deleted and set back to the default settings the TV came with.
Let us know ow you get on.
15-10-2023 10:13 AM
Thank you Chris for responding so quickly. I did as you suggested and it is much better now, only rebooting twice during the evening. It did, however, find 2 malicious files which were blocked and I reported this to Samsung via a pop-up dialogue box. Fingers crossed all will be well.
26-10-2023 03:30 PM
I'm still having problems and have had to go back to default settings on numerous occasions. Am awaiting next firmware update to see if that will improve things.