I bought a new Samsung TV (Model No: QE50QN90) a couple of months ago and attached a 2TB HDD so that I could utilise Timeshift function and record TV programmes. Recently the Timeshift function has failed to start and will not record, although I can still play already recorded TV. If I press the pause button on the remote I get following message: 'Failed to start timeshift. No information for timeshift' When I Schedule recordings, they fail to be recorded.
I have restarted TV, have disconnected HDD and reconnected, checked TV software is up to date and factory reset the TV. All to no avail. The only thing I can think of is to reformat the HDD in the hope that this restores functionality, but this would lose all my current recordings and I really dont want to do that. I have connected the HDD to my home computer and it can read the files on it so I am assuming the disk is ok!
Any thoughts or ideas would be appreciated
Please try pressing the holding the Power button on your remote until the TV restarts to see if this helps. Alternatively, try powering off the TV, unplugging it at the wall for 30 seconds, then plugging it back in and powering on using the remote.
Sorry Rachel, this did not work. I had tried all these options but nothing worked. I believe there is a software issue with timeshift which led so some corruption on the disk (even though I could see all the files on my computer!). Only remaining option was to reformat the disk. This worked and timeshift now works but at the loss of all my recordings, which is obviously not ideal nor acceptable as a regular solution. I think Samsung should look to identify the cause of this issue and issue a fix as it is clearly is a result of using timeshift on the tv.