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Original topic:

ERROR_MODEL_BIND

(Topic created on: 04/01/18 12:41)
Annie98
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TV

My Samsung Smart TV UE46EH5300 suddenly refused to connect to the internet, displaying the error message ERROR_MODEL_BIND. What should I do?

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gazzer
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Solved.   

I had same error suddernly this week and not been able to run apps etc. although network connection were regonised and  ok in settings.  goto main menu on tv, then support, then software update.  follow the instructions for installing the software (make sure that the network settings are ok first).  After the TV reset its self.. no more ERROR_MODEL_BIND and apps / Neflix working again.   So I think Saumsung is creating an error for us when it wants us to do a system software update.

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139 REPLIES 139
AntS
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Hi @Annie98. :robothappy:

 

Are you able to try each of the below steps to see if one of them sorts it for you, and let us know how it goes?

 

1)      Smart Hub Reset

2)      Soft Reset of the TV (Menu > Support > Self Diagnosis > Reset)

3)     Reset Router (Rather than use the reset button on the router, turn off the router at the mains and unplug in this case.)

4)     Change the DNS Servers (Menu > Network > Network Settings >  IP Settings > DNS settings > Enter Manually.  Enter 8.8.8.8 or 8.8.4.4. and then Save)

5)      Try with both wired LAN and Wi-Fi

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Annie98
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I tried everything you said, doesn't work, it still shows ERROR_MODEL_BIND

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AntS
Moderator
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Thanks for giving it a go @Annie98.

 

Can you send me a PM with the following information?

 

  • Full software version of your TV (E.g. ‘T-ECPDEUC 2022.2’, it'll be in Menu > Support > Contact Samsung.)
  • The Internet Service Provider you’re using.
  • A picture of your SmartHub information screen. (Open the SmartHub, then on the remote press the Fast Forward button followed by 2, 8, 1) 

 

I'll add your details to the investigation my TV Tech colleagues have got on this one.

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Sarajo
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I have the same problem and have tried all the same steps a number of times with no luck - can you help me too

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AntS
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Hi @Sarajo. :robothappy:

 

Can you send me a PM with the same information requested in my post above?

 

Edit: And also your TV's model code too, please! :robothappy:

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Tmt
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Any resolution? Jan 7, 2018  SAME ERROR MESSAGE FOR TWO DAYS   

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Roons
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I have the error message ERROR_MODEL_BIND when trying to connect to Netflix.  I've tried the fixes suggested but this isn't working.  Any suggestions?  We've had the problem since 31/12/17.

Tiff
Apprentice
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Hi, I'e been getting the  ERROR_MODEL_BIND message for a couple of weeks and vannot connect to the internet. Please help!

paul1277
Black Belt 
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@Tmt wrote:

Any resolution? Jan 7, 2018  SAME ERROR MESSAGE FOR TWO DAYS   


Sounds like a fault, I would get your retailer to sort it. 

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