Good morning all, I hope that someone from Samsung reads this but I have been chasing a problem with eARC for roughly 12 weeks now with no resolution or case updates in sight.
I speak with Samsung support every two or three days but absolutely nothing.
I don't know why I spent so much money on the Q950ts when its basically not doing what it says.
I see that some of you have the same problem as I but I could not find a solution in those posts. Hope someone cam help.
My TV Q80T and my Soundbar Q70T do not work together. They are connected via original HDMI cable through eARC port (which works fine as far as I can tell). Sound from TV works, sound from Soundbar works, but when I switch on TV+Soundbar the sound only comes from the Soundbar. Sometimes the sound comes from both for half a second or so and then TV sound disappears leaving only Soundbar sound.
Support does not know what to do. All they did was a full service reset of TV and reset of Soundbar which obviously did not help.
Software of TV and the soundbar are all up to date. Tried original cable and 2.1 HDMI cable.
I am sorry to be the bearer of bad news. However, i must say that there is NO solution. For some reason all the televisions from 2020 are defective. The eARC port does not work. The reason the sound pops or is intermittent is because I see 'automatic' it tries to connect in vain with this technology before resorting to ARC. As the connection should be under the specified and advertised eARC, it continues to attempt a connection.
It does not matter how you connect your television to whatever device, it will not work. The best option is to disable eARC and use the normal HDMI connection. This limits the sound to DD+, without Atmos. But, it offers a reliable connection. Unfortunately, our trust in the advertising is unfounded.
Hopefully, an update to the firmware may help this situation. However, none of the updates have done so until now