Good morning all, I hope that someone from Samsung reads this but I have been chasing a problem with eARC for roughly 12 weeks now with no resolution or case updates in sight.
I speak with Samsung support every two or three days but absolutely nothing.
I don't know why I spent so much money on the Q950ts when its basically not doing what it says.
Just a quick update - As you may have noticed, there has been an update tpo the firmware. However, it has not changed my sound issue. I still have to switch off the e-Arc function in order to get sound. I am so frustrated
I had this issue when I bought my TV 14 months ago people seem to think I’m on here trying to sell cables but the 8k certified ones off Amazon sorted my issues I’m a heart beat and earc works on my setup now
they must be certified cables take a look
I am going to give you the benefit of the doubt. The last cable i bought was a very good one by Egreen. But, I have bought the Stouchi certified one as a final attempt. I promise to share my experience as soon as I get it next week...🤔
To my utter astonishment, @Matt055 was right all along. I have put the Stouchi cable into my setup and everything is perfect. I eat my words and thank you for your contribution. So, I am not sure if all the CERTIFIED cables work. But the Stouchi one does. I paid for another one from a reputable company, which according to the sales pitch was exactly the same. Finally, it was not.
Finally, the cable was to fault all along 😃
I am so pleased that it has worked for you to know I’ve helped one person sort the issue I am chuffed.
hope some others can benefit from this to by using a certified 8k cable
my limited knowledge it would seem when all the 4k and Atmos data is going through a cable most can’t handle it and distort.
good luck to anyone else hope you get sorted 👍🏻
Bad news. The solution lasted two days. Quickly, the sound started to cutout, even on regular television. I had to go back to disabling e-ARC to be able to watch anything. Oh well, it was nice while it lasted...