Does Samsung ever intend to update the firmware for eARC?

[Micheal_Knight]

Good morning all, I hope that someone from Samsung reads this but I have been chasing a problem with eARC for roughly 12 weeks now with no resolution or case updates in sight.

I speak with Samsung support every two or three days but absolutely nothing.

I don't know why I spent so much money on the Q950ts when its basically not doing what it says.

Someone...anyone...help!

Thanks.

MK

[Micheal_Knight]

Surely they must realise they need to fix these things? 

keeping fingers crossed for the future then! 

[dandashi]

Hello All

It appears Samsung is not going to honor its commitment to updat the EARC on the 2019 8k TVs as promised and the only reaSON I bought the stupid TV. SO here goes: Im thinking about contacting  a lawyer to file a CLASS ACTION LAWSUIT FOR failing to honor their commitment. Im wondering how many of you will be interested in joining. thank you. you can reply here

Sof

[Micheal_Knight]

Do you know for certain that they won’t update the firmware to address these issues? 

[Galaxy_Echo]

Samsung ever promised they will update eARC on 2019's Q90R, but until now there is still no any news. Even their official promise can be broken, I don't think they will fix eARC issue for 2020 TV.

[Micheal_Knight]

So Samsung replaced every board in my TV and One Connect box and still my problem of popping exists. 

Its definitely software related so I can only hope and pray for an update!

[seksimon]

Or they will blame your Xbox. Customer service has been HORRIBLE to me blaming every other component saying they cannot test 3rd party hardware so it's not their fault. What a scam. 

[PawelMerlin]

Same here. Just after I tell them that some problem is with connected xbox they are telling that it is Xbox problem even though I send them video with exactly the same xbox and cables and Sony TV where it works without problems.

[Micheal_Knight]

I showed the extremely brilliant and very helpful engineer that the problem ONLY occurs when eARC is set to on. I demonstrated it to him so he said he will report back. 

Again I can only hope for a fix.

[Micheal_Knight]

• ver 1497.0
• 1599.31 MB
• Mar 08. 2021
  
  Samsung have release new firmware. I can't find any patch notes yet though. 

[seksimon]

I can't see it yet but can't wait!! Thanks for the heads up.