25-02-2021 11:11 AM
Good morning all, I hope that someone from Samsung reads this but I have been chasing a problem with eARC for roughly 12 weeks now with no resolution or case updates in sight.
I speak with Samsung support every two or three days but absolutely nothing.
I don't know why I spent so much money on the Q950ts when its basically not doing what it says.
Someone...anyone...help!
Thanks.
MK
27-02-2021 03:42 PM
Surely they must realise they need to fix these things?
keeping fingers crossed for the future then!
28-02-2021 06:34 PM - last edited 15-03-2021 01:44 PM by AntS ) in
Hello All
It appears Samsung is not going to honor its commitment to updat the EARC on the 2019 8k TVs as promised and the only reaSON I bought the stupid TV. SO here goes: Im thinking about contacting a lawyer to file a CLASS ACTION LAWSUIT FOR failing to honor their commitment. Im wondering how many of you will be interested in joining. thank you. you can reply here
Sof
28-02-2021 06:48 PM
Do you know for certain that they won’t update the firmware to address these issues?
01-03-2021 02:02 PM
Samsung ever promised they will update eARC on 2019's Q90R, but until now there is still no any news. Even their official promise can be broken, I don't think they will fix eARC issue for 2020 TV.
02-03-2021 08:47 AM
So Samsung replaced every board in my TV and One Connect box and still my problem of popping exists.
Its definitely software related so I can only hope and pray for an update!
02-03-2021 12:07 PM
Or they will blame your Xbox. Customer service has been HORRIBLE to me blaming every other component saying they cannot test 3rd party hardware so it's not their fault. What a scam.
02-03-2021 12:10 PM
Same here. Just after I tell them that some problem is with connected xbox they are telling that it is Xbox problem even though I send them video with exactly the same xbox and cables and Sony TV where it works without problems.
02-03-2021 12:12 PM
I showed the extremely brilliant and very helpful engineer that the problem ONLY occurs when eARC is set to on. I demonstrated it to him so he said he will report back.
Again I can only hope for a fix.
08-03-2021 10:21 AM
08-03-2021 12:09 PM
I can't see it yet but can't wait!! Thanks for the heads up.