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Device Name BT Wont go away

(Topic created on: 27-10-2020 05:30 AM)
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User92626
Student
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My new TV UN75RU9000 starts to display every few minutes a notification "Device Name: BT  Would you like to play TV's sound through this device? [Connect] [Cancel]"

 

I have no such device. It will not connect. It will not cancel permanently.  

 

The notification will continue to pop up every few minutes.  What can I do? I cannot watch TV like that.

 

Thanks. User92626@yahoo.com 

 

3 REPLIES 3
jsnidern
Student
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I have the same problem. Did you ever find a solution?

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User92626
Student
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Yes. It's been many years. I vaguely remember there's a setting somewhere that you can set to stop TV from trying to connect. That, or somehow the mysterious BT device went offline for good! Update the firmware or software of your TV if you can. 

jsnidern
Student
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Thanks for responding!
I was on with tech support for 3 hours, and they concluded that I should return the TV!
I instead connected to my neighbour's speaker and just left the TV on playing the news until they realized and turned off their speaker. Might have to keep doing this every now and then if they turn their speaker back on and forget about it.

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