Dailymotion app on Smart TV stopped working

[Rick17]

Hello.
The Dailymotion app on my Samsung Smart TV is not working. I tried today and it freezes while starting up (the video with the spinning wheel). I don't how long has it been like this, because it had been a while since I last time I used the app (some months ago). I've tried reinstalling it but it happens all the same.

Is there anybody in the community who knows how to fix this?

[dracomilan]

Same here. It stopped working at least 1month ago. I guess they are not interested in fixing it. Samsung should remove kt from the app store altoghter.

[ChrisM]

Hi @dracomilan and @Rick17.

Have either of you tried a Smart Hub reset on your TV's? Also. could you provide the model code and software version for each TV?

[Rick17]

No, I didn't try the reset, because I don't know exactly what it does, and I'm afraid I would loose all my settings, configurations, apps, etc.

TV Model: Samsung UE32M5505A

Software version: 1210

Dailymotion App Version: 4.0.1

 Using Wi-fi

 Country: Portugal

Where can I see the model code?

[AndrewL]

Hi @Rick17

Resetting Smart Hub does remove any personal settings and downloaded apps however it can also serve to address any existing software or compatibility issues. I understand that it's not ideal however I'd recommend proceeding with the Smart Hub reset at this point as a troubleshooting step and letting us know if the issue persists.

[khurshid1]

Hi, I’m having the same problem. I’ve never used the dailymotion app before but whenever I try it freezes. I have done both a SmartHub reset and later a full reset but it still does not work.

Model Code: UN49M5300

Software Version: T-KTSAKUC-1211.0

[AnnieD]

Same problem for me too. I 've just bought a new Samsung ue40mu6102 TV and Dailymotion App does not work at all. The screen becomes black and nothing else happens.

[ChrisM]

Hi all.

Are all your other apps working OK? Does the problem just seem to be with the Dailymotion app?

[Rick17]

The other apps are working fine, as far as I can tell.

[Mcd]

My doing the same