12-12-2023 07:34 PM
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- Tags:
- optimization
16-12-2023 03:09 PM
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Hi @Bussby
Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.
17-12-2023 07:54 AM
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Software version T-PTMDEUC-1602.2,BT-S
Model QE55S95BATXXU

17-12-2023 01:26 PM
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@Bussby: The Screen Optimisation function is automatically enabled when the TV is turned off and 4 or more hours of TV use has been accumulated. The process takes approximately 10 to 15 minutes. When the power is turned on, a pop-up will appear, indicating that Screen Optimisation is complete. The Screen Optimisation function works only when the product is connected to a power source, and cannot be disabled in the Settings.
17-12-2023 02:29 PM
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02-01-2024 11:12 AM
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I am having the same problem. Have you been able to resolve this? Over the last few weeks the message keeps appearing, this was not the case for the previous 7 months and TV watching habits have not changed.
02-01-2024 11:25 AM - last edited 02-01-2024 11:52 AM
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02-01-2024 05:07 PM
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Hi Bussby I have done a factory reset now. Hopefully that will sort it. Shaun
02-01-2024 06:30 PM
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30-01-2024 03:15 PM
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Just to let you know the factory reset worked and I have not had the message since. Thanks.
