Channels have disappeared after auto-tune/manual retune/factory reset

[Dazman5]

Hi,

Earlier this week, I looked to update the Freeview channels on my Samsung TV - model number T31D310EW. In doing so, I lost a lot of the channels, including the BBC channels.

Today, after following advice online, I removed the aerial, turned TV on/off, etc, and discovered that the auto-tuning found no channels. When it does attempt to search for channels, it begins at 5 - not sure if this is relevant or not.

I've attempted a manual retune using the channel/frequency number to correspond with the nearest transmitter in the area and this still finds no channels.

I've also attempted a factory reset and this has not worked either. I've basically got a TV with a snowy screen which cannot find any channels.

I feel out of options now so just thought I would see if anyone had any ideas?

Thanks.

[Dazman5 · Accepted solution]

Turns out that I wasn't doing anything wrong - the aerial packed up when I turned it on and off! TV now works perfectly with a different aerial.

[CarolinaW]

No worries, @Dazman5! Glad you're all sorted! :robothappy:

[JAMES4578]

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@Dazman5 wrote:

Turns out that I wasn't doing anything wrong - the aerial packed up when I turned it on and off! TV now works perfectly with a different aerial.

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Hi @Dazman5 Glad it's sorted. Sometimes aerials do go faulty even if in a case like this may not always be the first thing you think of.

[shepnic]

This chat says it's solved, but the issue isn't my aerial as the flat downstairs using the same roof one gets channels fine. I'm plugged into the wall socket.

[Denninio43]

Ha sanyone finally got a solution for this?

[Stoner]

Today we we were watching bbc hD (channel 101) and it kept telling me there was no signal, so we have done an auto tune but now we are missing the HD channels 101-105 completely of the guide, have tried manual re tuning and a complete tv reset but nothing... can anyone help.

[MJR_007]

I too have exact issue. Going to post it.