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Cashback for TV not paid, now past 45 days

(Topic created on: 05-04-2024 05:47 PM)
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3boysmum
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Cashback in 45 days (for Tv) now overdue. A generic email apologising for delay. Shocking customer services, I am complaining to ASA and suggest you all do the same if Samsung are in breach of their advertised contract of sale.

2 REPLIES 2
3boysmum
Apprentice
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Update: paid today by a promotions company. 56 days. I noticed when I reported this to ASA the original add says Cashback paid in 30 days!

https://www.opia.com/sales-promotions/sales-promotion-solutions/cashback-promotions/

 

 

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3boysmum
Apprentice
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The ASA replied and I’m sure it’s the only reason I managed to get paid:

“Based on this information, we considered that the ad was likely to break the advertising rules we apply, and the advertiser has given their assurance that they have addressed the matter and that all participants, including yourself, have now received their cashback reward. The advertiser has also asked me to pass on their apologies to you and to thank you for bringing this matter to their attention.”

 

please complain to ASA if you want a Cashback payment.

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