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Original topic:

Cant download terms and conditions and privacy policy

(Topic created on: 03-10-2021 12:11 AM)
Lis_Shala
First Poster
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TV

I just got a 55" q60 series tv and the tos won't download saying that the server is offline. The things app won't connect and changing the DNS to 8.8.8.8 won't help either. PLS HELP

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8 REPLIES 8
AndrewL
Moderator
Moderator
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TV

@Lis_Shala: Have you connected the TV to a Wi-Fi network? If you head to Settings > General > System Manager > Samsung Account > My Account > Terms & Conditions, Privacy Policy, are you able to view the details from here? Alternatively, can you access the information via Home > Settings > Terms & Privacy, and agree to the terms from here? 

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Rob hates s TVs
First Poster
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TV

It doesn’t give you access to Samsung account it’s grayed out. I hate Samsung

GnarlyMIke
First Poster
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TV

My eero mesh wireless hub is one foot from the TV. same result. wired connection from the back of the hub. same result. it worked until I upgraded to 1320.4 last week. Dammit, Samsung. Quit breaking my stuff.

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F-shehu
Journeyman
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TV

Were you able to solve the issue? I have tried different DNS options, wired net/ wifi, I did reset the tv several times, tried to change the country nothing works. Any other option?

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GnarlyMIke
First Poster
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TV

I was able to fix the problem, at least on my part. Turns out the new mesh network was filtering ads, which is great. But it also filters other stuff apparently, including access to the Samsung terms. when I turned that function off, it flowed through nicely and I've set up my TV again. I still haven't turned on the adblocking again to see if it continues to work. Hope that helps.

 

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F-shehu
Journeyman
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TV

I tried today again, connected with cable t internet, reset the netword settings, reset tv, chose Serbia as country and all worked smoothly.

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Hyperpoper
First Poster
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TV

You won't be able to use all the features of your TV if you don't accept the privacy policy of your TV. It is important because it collects email addresses, GPS location, phone numbers, or mailing addresses. They are required to have a legal statement available for users to review that discloses the privacy practices of your business. A privacy policy is a document required for any websites and services provided online. If you are going to create a website, you can automatically use the services of termshub.io to generate one for your website.

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zack8
First Poster
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TV

 

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hello .. I just bought my tv last week samsung AU7700, and now having t&c problem.. can help me solve this problem? already try all reset thing .. still same.. tq

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