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Can't play videos via Web Browser

(Topic created on: 17-02-2019 03:07 PM)
356720 Views
realitywynn
Apprentice
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**Help**

 

My Samsung TV is no longer playing videos whenever I try to access them via websites on the Web Browser within the TV.
UHD9000 series is my TV..
Does anyone have any tips on fixing this?

Please advise..

 

Thanks in advance!

131 REPLIES 131
Q-easy
Journeyman
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While tinkering with the TV as I wrote the above, I Idly clicked support request, only  to receive a call from an Eastern support centre. I allowed remote access while on the line, the agent said she was going to try something, but I think it was just a reset of sorts. I did have to reenter my WiFi password. No change anyway. When I demonstrated the problem she asked was I not using the player app, but it doesn't exist for Virgin Media, and I reminded her of the security cams and church cams and other feeds that dint have apps and no longer work. She said that the sites were no longer compatible with the browser, but I said its the other way around, the browser is broken and remains that way on much newer sets. She said she couldn't restore the old version remotely, but at least she now fully understood the problem looking at my screen remotely, and is going to escalate it. That's the last I'll probably hear about it, but I was impressed with the quick response, even if it was still bedtime here, probably mid morning over there.

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TJCarr
First Poster
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If this is so this is the last Samsung I will ever purchase. I have enjoyed being able to browse the web and watch videos on various websites from time to time. And suddenly, I am not able to do this any longer. No issues like this on the Amazon Fire in another room of the house!

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EagleStrike
Apprentice
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Same issue. This has happened twice now. It feels more like censoring to me. Last time I emptied the cache, didn’t help. Be nice if there was another browser option because this Samsung internet option sucks. 

GeoPhilly
Journeyman
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Please explain your fix a little further. Thanks ! :smiling-face:

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GeoPhilly
Journeyman
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did that and it did nothing

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GeoPhilly
Journeyman
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  Me too !!!

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GeoPhilly
Journeyman
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Shouldn't have to do that !!!  Other TV manufacturers HAVE NOT DISABLED the video capabilityn of THEIR BROWSERS LIKE SAMSUNG HAS !!  😞

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GeoPhilly
Journeyman
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What and where is the "hamburger menu bar" ?!?!?!

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GeoPhilly
Journeyman
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No,,, Inhave the Q series and the Internet app does NOT stream video,,, it used to, but no longer does !  😞

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GeoPhilly
Journeyman
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Please tell me how you did that ?

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