Have just purchased a 43" BU8000 series (2022 model) TV for my parents (UK Spec)
Model Ref: UE43BU8000KXXU
It comes with 2 remotes.
Can anyone tell me how to get the Guide (where the listings for Terrestrial TV are displayed) on the larger remote (ie the one with the numeric key pad which is the one they want to use).
On previous models there was a shortcut for Guide but this now seems to have been replaced by a shortcut button to another streaming service (Disney).
The Guide is accessible for a button press on the channel selection toggle button on the "Smart Remote" but seems a somewhat retrograde step to remove the functionality on the larger remote and thus force you to use both.
@tonylon: I have had a look into this for you, and the user manual only references the pressing of the channel up/down button on the Smart Remote to access the channel guide. On the standard remote, what happens if you press the Ch. List button, located below the Mute button?
That button does what it says on the tin and just brings up a channel list which only has minimum information.
i find it hard to believe that Samsung have removed such essential functionality from their remote.
I assume that using an old remote (like you used to get on pre-2022 tvs) would work?
I am also struggling to find the guide. Used remote from my old TV and got the result I was looking for. Now I just need to figure out how to access this using new remote.
Yes I too tried the remote from an older Samsung set (which did still have the Guide button) and it worked fine on the newer tv.
So crazily I think the only way I can get the situation resolved is to purchase an older remote on Ebay or similar) -which hardly seems like progress!
As previously mentioned I can't believe that someone at Samsung thought that it was just ok to remove this functionality from the remote that the majority of users will use (and don't get me started on the design deficiencies of using the Smart Remote - that is just not designed for the bulk of UK users who watch terrestrial television rather than online streaming services and who have a need to just type the number for the regular channels they use)
Sorry, but I lost interest and went down the e-bay route, having given away my old tv and remote. Seems a terrible oversight to have the guide available on the TV but no button on remote to access it.