Support

Open search

Brand new 55 Q9FN, terrible panel quality

Highlighted
Apprentice

Hi, 

 

I've just switched from a 49 MU7000 to a 55 Q9FN and was giddy with excitement about finally owning a top end TV. 

 

Unfortunately, I've either received a dud or there's an inherent problem with the tech; for HDR (and even SDR content), the screen goes /incredibly/ dark during dark scenes. We aren't talking perfect QLED blacks here; all detail is lost, UNLESS I leave a white menu screen up. 20180627_195814.jpg

 

20180627_195825.jpg

 As you can see from the photos. Annoyingly, I'm also using an S9 to take the photos so it does a better job of amplifying the incoming light, but believe me when I say it's even worse than the TV is showing. I would estimate that the unlit picture is displaying at <10 nits. 

 

I ascribed this to either a problem with local dimming or eco mode, but modifying both of those settings made no difference. It's making using the tv for anything other than bright content unusable, and I didn't honestly expect a £3000 TV to be notably worse than a £700 TV. 

 

Please advise. 

 

P.S: Why have Samsung removed the ability to change audio languages when playing from a USB source? All of my movies are playing in Italian or Portuguese with no way to change it. 

168 REPLIES 168
Highlighted

I understand what you are saying but as I said if you google the problem it is a very widespread issue. If what you say is correct, there is a hell of a lot of people out there with bad panels!! I personally think HDR is still in its infancy & will improve with time but I will keep a close eye on the issue & return the tv if necessary.

Highlighted

@MAILERS wrote:

I understand what you are saying but as I said if you google the problem it is  a very widespread issue. If what you say is correct, there is a hell of a lot of people out there with bad panels!! I personally think HDR is still in its infancy & will improve with time but I will keep a close eye on the issue & return the tv if necessary.


Just a quick one but have you made sure the eco mode is not on and disabled in the settings? 

Highlighted
Yes Paul the eco mode settings are all off.

As i wrote earlier, I don't think it is a panel issue. The software seems to dim the image too much for certain content. There is also lots of Netflix HDR content that works great, like Altered Carbon or the Haunting of Hill House. I really only had a real issue with Ozark so far. Yes, the creators might have inteded it to be dark, but certainly not so dark that you cannot see anything anymore. 😉 Generally what I don't like about the Q9FN that the displaying of subtitles has an effect on the overall brightness. Turning on or off subtitles should not change the brightness at all IMO. That effect is rather irritating.

Highlighted

I have a two week old Q9FN, and while watching "The Haunting of Hill House" I'm experiencing the brightness/flickering issue. That is,  during a dark scene, initially it is dim and then all of a sudden when subtitles show up the screen brightness goes up, as if someone turned on the room light in the scene. Really distracting and taking away from the immersion. 

I'd like to think that the issue is due to faulty panel otherwise I don't see how not too many people are complaining about it. It is terrible.

Highlighted

Could be...not sure. Let us know if you speak with Samsung and what they say.  My sense is that it’s more software and algorithm vs panel - but let us know what you end up doing...I’ve seen many people report it via Reddit that would also love to know if it’s indeed a panel issue. 

Highlighted
Could you add some of those reddit links here, just for reference?
Highlighted
I still believe it's a software issue, as quite a few seem to have it...
Highlighted

Sure it could be a software issue. I do see reports of this issue that date many months back though, wouldn't Samsung had already fixed it if it was a software issue?

Highlighted

I'd have to check the threads to find them again...

Either way - it's a premium TV at a high comparative price-point, I dont think they would expect to receive a torrent of feedback and comments on forms.  

Top Liked Authors