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QN95B cracking backpanel coming loose

(Topic created on: 16-04-2024 12:02 PM)
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Knugen1015
First Poster
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I have tried getting in touch with Samsung support regarding this (its under warranty) but no reply from them whatsoever for almost a week now.

My back panel is starting to come loose on the back of my QN95B, see 
434053267_964224075360929_4357419723972247306_n.jpg

 

This is outrageous for a TV this expensive. What a cr*ppy ***** quality. 
Every time I watch TV for about an hour or more, I start hearing LOUD cracks from behind the TV, probably expanding from the heat, but it should tolerate it. Not making the whole backpanel fall apart.

What the hell do I do now? When samsung ***** support does not reply??

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5 REPLIES 5
AntS
Moderator
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Hi @Knugen1015 ,  Which country are you based in? And which method did you contact Support by?

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Knugen1015
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Sweden, the contact form on samsungs own website

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Gurky
Helping Hand
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It should just pop back in, its only tiny plastic clips.
Ginga_p
Troubleshooter
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It just pushes back in. Mine did the same
G G
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Members_uXLs64r
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Same issue with a Just 2 year old QN95AATXXN.  The frame of the tv gets pushed down at the logo. If i hold the logo and push at the back i can feel the backpanel move a few mm.

 

About 30 days to late fo warrenty 😞

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