10-06-2020 04:35 PM
Hello folks,
As some of you have noticed in your respective TVs, if you have Anynet+ (HDMI-CEC) enabled (e.g. soundbar) you can't switch to a Bluetooth device (e.g. headphones) because it immediately switches back to the hdmi arc input. The only workaround is to disable/enable Anynet every time you want to use a BT device.
At least, that is what is happening on my Q70R and I am aware that others have complained as well.
This is very annoying and I would like to report this bug to Samsung for a possible fix. Does anyone know how to properly reach them? Confirmation of this bug on this post in other TV models is also helpful to make Samsung aware of it.
Many thanks!
08-12-2021 03:13 AM
Its December 2021 and I am having the same problem - still no fix. Thankful for this thread - as at least I now have a solution - but this workaround really is unacceptable - especially if I want to use Alexa to switch audio devices.
10-12-2021 08:17 AM
Looks like Samsung are saying it's the external device's fault and suggesting you turn off AnyNet+. I'm in the same boat, but it used to work fine.
https://www.samsung.com/us/support/troubleshooting/TSG01111222/ (choose a remote option)
10-12-2021 08:51 AM
What makes you say they suggest turning off AnyNet+? the page you link to talks about disabling auto-switching of HDMI (input).
What do we loose when switching off AnyNet?
29-12-2021 07:49 PM
Model# qn75q8fnb
software version#t-ktm2akuc-1320.4
Same problem. Sonos sound bar, but can't switch to Bluetooth headphones, it always switches back
09-01-2022 05:45 AM
Samsung, why don't you read your forums? Can't be harder than Anynet+ turns off auto when BT is choosed and then turns back on when BT is not choosen.
14-02-2022 09:31 PM
Feb 14, 2022. Just set up QN43Q60AAFXZA and updated the software. I'm having the same issue with Bose QC35 headphones. I have a Sonos Beam hooked up to the HDMI eARC. I hear sound from the headphone for a couple of seconds and then it switches back to the Beam without me doing anything.
04-03-2022 01:57 AM
It's depressingly still the same in March 2022. There isn't a single blue-tooth enabled device in my home that has any problems maintaining a bluetooth connection except this very expensive Frame TV. Turning off Anynet+, and on again after blue-tooth use has finished, is not an acceptable solution. If it was, Samsung would be happy to include it with its promotional material.
28-03-2022 10:45 AM
I’ve spend weeks trying to resolve this problem and only now through this forum have learned it’s a bloody fault on my TV??..
Get your act together Samsung or don’t you really give a dam about customer service?.
14-05-2022 10:53 PM
It’s a joke this issue still exists after so many years. Samsung obviously doesn’t value it’s customers as if it did they would have resolved this issue by now. This will be my last Samsung product purchase.
27-05-2022 09:58 AM
Same issue with Sonos Arc connected thru HDMI e-arc and Sony WH-1000XME BT headphones. Yes turning off Anynet+ I can listen on my headphones, but surely with a top end TV you shouldn't have to have a 'workaround' for such a routine requirement.... come on Samsung...??!! I should be able to choose to listen to either or even both at the same time... I can do that with other media set-ups (Apple Mac mini as media player). This isn't rocket science guys.