01-05-2019 10:22 PM - last edited 02-05-2019 04:03 PM
I have purchased SAMSUNG QLED 55Q7F model on 19/04/2019 through Richer Sounds. After using 7 days, today when I swtched on my TV, all of sudden thick dark lines appeared on left side of the TV. When I called the Richersound, agent said I have physically damaged. I have not done nor touched the screen and also without inspecting they confirmed it is physical damage and said they cant help in this regards. Can anyone help me. As said there is NO single mark/scar on the screen when I swithched off, only apprears when TV is on. Without any single mark on the TV how come they say that i have damaged the TV.
02-05-2019 02:42 PM in
From the photos provided, it does look as though the inner screen of the TV has been physically damaged. Could you try a picture test for us and send us a photo of the beach scene? Go to Home > Settings > Support > Self Diagnosis > Start Picture Test.