Black light screen UN55MU7600

[Oty21]

Hi, 

Did someone ever experienced this problem on a TV before ?

Thanks

[CarloL]

Hey @Oty21! Try restarting the TV: unplug your TV from the wall socket > Wait 30 seconds, then plug your TV back in > Using your remote, turn your TV on. Is the shade still there?

[Oty21]

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@CarloL wrote:

Hey @Oty21! Try restarting the TV: unplug your TV from the wall socket > Wait 30 seconds, then plug your TV back in > Using your remote, turn your TV on. Is the shade still there?

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Hey thanks for your answer ! Shade still there and seems to get worse days after days 😞 

[CarloL]

Right! Run a Picture Test now: press the Menu button > Support > Self Diagnosis > Picture test > Follow the on-screen instructions to complete the Picture Test. Is the image clear or still distorted? 

[Oty21]

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@CarloL wrote:

Right! Run a Picture Test now: press the Menu button > Support > Self Diagnosis > Picture test > Follow the on-screen instructions to complete the Picture Test. Is the image clear or still distorted? 

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TV less than 20 months of use this make me think about the quality for the price paid 😞 

[CarloL]

Ok then, in this case you would need to get in touch with the Samsung Support team of your region. If you are based in the UK, you can contact them here: https://www.samsung.com/uk/support/contact/

[Oty21]

I live in Canada and called samsung support here already to explain the problem, in fact the warranty on a TV is 1 year wich means im out of warranty since last July, they can't do much, they said it can be a total loss it's 2500$ HARD WORK loss because of obsolescense.
Money doesn't grow on trees

[aliozturk74]

I think it is led fault. You can show the above pictures to a tv repairer and get a repair price.

[CurtisD]

Were you able to find anything out? I think mine is beginning to do the same