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Original topic:

Bad reception on some channels only on Samsung TV

(Topic created on: 07-10-2022 12:07 AM)
fluentz
First Poster
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TV

Hi all,

Have a Samsung TV UE55MU7070. In the UK and just plugged into Freeview. Only problem is some channels have bad reception and pixilated pictures. The signal strength is 100% on these channels and 0% signal quality.

I know the aerial/cable are not at fault as I tried a different TV with no issues.

Tried resetting, unplugging, retuning and a number of different suggestions found on the Internet to no avail.

Any suggestions? 

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3 REPLIES 3
Robot-
Samsung Maker ★
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TV
Have you reied getting a signal booster for your ariel? This should give you better signal quality?

It must be a booster for your main ariel on your roof not the diclnky ones for indoor

I get pixelated picture when there is a storm and 0% signal quality, I got a signal booster from Argos and that all cleared up. Still get some pixelating when a get heavy steom but that's very rare
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fluentz
First Poster
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TV

We haven't tried that yet, mostly because we have another TV that we tried on the same aerial and it works fine. We only started having a problem when we plugged the Samsung in.

Weirdly sometimes it looses reception on the only channels we can get (BBC channels) but if I flick the channel up and down one it fixes it 

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AndrewL
Moderator
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TV

@fluentz: For the affected channels, please try heading to Home > Settings > Broadcasting > Expert Settings > Manual Tuning, and follow the on screen prompts. If the issue persists, please head to Settings > Support > Device Care > Self Diagnosis > Signal Information. Here you can use the signal strength information to adjust the antenna for increased signal strength and improved HD channel reception.

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