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Problem with alexa

(Topic created on: 13-04-2025 07:03 PM)
77 Views

I have this problem too

Members_A7qISf3
First Poster

‎13-04-2025 07:03 PM

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Hello,

I have a Samsung TQ77S92D TV. I'm having a problem with Alexa. I ask it to change channels, but it doesn't work. It responds, but doesn't execute. What could be the problem?

Thank you for your answers.

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1 REPLY 1
JAMES4578
Samsung Members Star ★★

‎13-04-2025 08:40 PM

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Hi @Members_A7qISf3  Welcome to the Samsung Uk/Ireland/European communities :smiling-face:

check you have the latest  update.  if you go to Menu -Settings-- All Settings -General & Privacy -Voice >-Voice Assistant,  are you still signed in? You could try signing out/in of your Amazon Account. QR code should display on TV which will take you to a sign in link.

Additionally  if checked everything else  could try a Hard Reboot,  unplug the Tv from the mains  for around 5 minutes to see if that makes a difference, A Factory Reset would be another  option. Whilst your wifi seems to be fine also an idea to Reboot the Router.

some information from Amazon here, may need to contact if issues remain.  https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GRD8MU7WX7NAFAES#:~:text=Check%20that%....

                                                                                                                                                                                       

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.