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Original topic:

Apps storage space issue

(Topic created on: 13/12/18 23:34)
Tony47
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TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.

 

As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps. 

 

I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.

 

I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

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AQuALoRd
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Hi, I only wanted to say that the next day after resetting my TV to defaults, the issue was solved. There was no error message and all my applications where updated to a recent version. However, I was not sure that this couldn't happen in the future.

 

Two days after I received a call from Samsung (because I asked for support from the TV menu) and they told me that I should plug a USB if that happens again... They also said that to have 100Mb free is normal for my TV model... 

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Tony47
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It's annoying that Samsung are still trotting out this nonsense. The built-in apps need internal storage to update, so a USB drive doesn't help. You can install additional apps to USB but it doesn't address the core problem. Saying that 100MB free space is designed in those models is also nonsense as the space required for updating the built-in apps is around 120MB - 160MB.

 

Resetting the apps does enable the built-in apps to update but there will be insufficient space for further updates unless you reset again, which is hugely inconvenient. Samsung Support sucks. Pure ignorance.

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AQuALoRd
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Yes, I agree on what you say about the external storage, because I have a HDD permanently plugged to the TV and the error prompted anyway, so I think it will not work.

 

Regarding the space required, just to say that the last time I saw the alert, it was asking only for 85Mb (my TV was restarted to original configuration and I had just the core apps). It was failing even if I had 100 free Mb, so I don't know how this was fixed, but apparently it was.

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AQuALoRd
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And yes, their solution was: Reset Smart Hub and plug an USB disk. So we are forced to restore everytime we have this issue. That's quite annoying if it happens often.

 

I think this could be easy to solve by a Software update. They should update applications one by one and not all at the same time. 

 

If they do not plan to fix it, they at least should let us uninstall some of the uninstalable applications (Facebook or other stuff). 

bIOforger
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Yea agree with everything you are saying, but what about the Tv's OS how much space does that take up? so not including the apps. How big is the total internal storage? Maybe that plus the default apps does indeed only leave ~100MB freespace left to play with? Which if the case is a massive oversight.
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Tony47
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As you say, it would be a massive oversight.

 

However, the NU8000 range, which is the next one up, has a total internal memory allocation for apps of 3GB, with around 1GB typically used for the built-in apps. I know this from the dedicated forum for this range on the AVForums.com site. This is much more sensible and it would seem very odd that they didn't also do this for the NU7000 range. The whole issue is very weird indeed. :face-with-rolling-eyes:

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MarkWilliam
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I think you guys are being far too optimistic.  I was just trying to fix my ex-wife's TV, it is a UE40J6275SU.

 

As I deleted apps to free up memory, they simply went away with no extra memory free and no way to re-load them.

 

I guess the TV is about 2-3 years old.  Unit has 1 GB of internal memory and now after a total reset with 0 downloaded apps (only pre-installed, which is Netflix, youtube and a bunch of garbage) it shows 0 MB of available memory.

 

No amount of 'reset'ing will get the unit to free up any memory, and it has the latest firmware already.

 

Something is seriously wrong with Samsung and Smart Hub.

 

When I do the network connectivity checks, the networking works great right up until it trys to check with the Samsung server, then it says it has no connection.

 

So I think they have a bunch of software glitches within Smart Hub.  Personally it makes me doubtful I will buy another TV from them.

 

 

 

 

 

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Tony47
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Hi, yes the apps storage issue is very annoying, especially if the system has actually been designed with only 1GB of space and the undeletable core apps take up 750Mb. Nobody is sure at the moment whether  it's a design or software issue, but Samsung have made no progress in resolving it.

 

I thought it only affected NU7xxx models, but from what you say it's present on earlier ranges. Someone on another forum managed to exchange their TV at Richer Sounds due to the issue (after the 30-day period) so I'm planning to do the same at John Lewis. The next range up, the NU8000 series, does not have this issue, with 3GB available for the apps.

 

I agree that it puts you off Samsung TVs and I may well swap the TV for another brand altogether. It's a shame as the Samsung is great in all other respects, and I think the user interface is the best I've found.

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MarkWilliam
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Hard to know how much those original apps use, should not be more than a few hundred MB.  Unless they have bloated up in size since the TV was new.  Nothing seems to update, as there is of course no available space showing.  To me this looks like a memory formatting error.  Needs to be reformatted, but I cannot seem to find any way to restore the tv.  Even a factory reset leaves it in the same sad state.  And already reset the smart hub 25 times.  Rest of the tv is in working just fine, so I had best be careful not to brick it.  Would be nice if had options like an Android phone to use the USB to store apps, but it does not give us that option.  I have seen talk about people using USB memory, but assume that must be for newer models?  I have no idea why they would sell a product with such deficient amount of memory and aparently no redundancy and no recovery mode.  Feel free to provide the magic answer anyone that fixes the problem.

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MarkWilliam
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Also it was interesting, we could not update Netflix due to lack of memory, so I deleted all the apps.  As I deleted apps, of course no free memory became available at all.  There is some serious issue with memory handling on these Samsung TVs.  I have the latest Scandinavian version of the Firmware install, and actually nothing will update as of that date, so it is probably the source of the problem.

 

In any case, have not seen  or heard of any method that gets me out of the 0 memory/Smart Hub is updating (in perpetuity) issue.  Smart tv with 0 Apps is not a smart tv.

 

Wife will run a google chromecast as an interim solution.  Long term solution seems to be to buy another brand that offers customer support.  World is 'advancing' from the time when TVs lasted 10-20 years, to where they stop functioning properly after 3, and no one, even the producer knows how to fix them.

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adw_uk
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I've had two e-mails from Samsung Support saying to do the reset then see if the problem still exists which they know clears the issue till next month then re-occurs.

I've consulted a solicitor and have been told not to go after the manufacturer my 'contract' is with the retailer Crampton & Moore who are standing behind a wall of 'plausible deniability'. I've been on holiday for the last 10-days but am now going to move forward with this I'm just waiting for the legal contact details from the retailer and will then let the solicitor take over.

So much hassle all created by Samsung who have acted despicably with all of us and has just soured the whole experience and has left me determined never to buy a Samsung product again on principle.
billyb1987
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Update: Had this reply back from Crampton & Moore...

 

Good Morning,

 

As your order was fulfilled by Amazon you would need to contact them on the contact us section of the website or by calling Amazon on 08002797234.

 

Kind Regards

S***** T*******

Customer Care After Sales Advisor

Unit 2B, Shortwood Business Court, Hoyland, Barnsley, S74 9LH

01226 350754    www.cramptonandmoore.co.uk

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Tony47
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That might actually be good news as Amazon are good refunders. 

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Intruder461
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It all depends on how long you have had the TV. If it's no longer than 30 days you would get a refund from Amazon with no problem at all, you would not even have to tell them why you returned the TV. But if you have had it a lot longer Amazon will say it's down to the third party which in this case is Crampton & Moore.

Personally I would never buy a TV from Amazon simply because you cannot get an extended guarantee with it. I could of got my TV £20 cheaper from Amazon but for the sake of saving £20 it just is not worth taking the risk, especially when you can get a 5 or 6 year guarantee from places like John Lewis or Richer Sounds for your extra 20 bucks.

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adw_uk
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All,

I have just spoken to Vicky ***** the area manager for Crampton & Moore who covers legal issues and their position is that unless Samsung tell them to take the TV back they won't do anything for me as a one-off for fear of, "opening the floodgates".

I am awaiting their snail-mail then will pass to my solicitor to take up the action as they feel that if its demonstrable that a TV out of the box when first connected to the internet is asked to update what Samsung themselves have installed and it fails then they shouldn't have too much of a problem convincing a judge to rule in my favour.

Vicky also mentioned that Richer Sounds are not swapping out TV's as some here have posted so obviously those that have had their TV's must be lying. Vicky says they all socialise together and go on the same courses.

If anyone has had their TV swapped please let us know as Vicky is watching the thread.

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chrisnewton
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Vicky is lying to you.

 

Richer sounds give me a FULL refund after sending them ONE email about the issue, i had also had the TV set for over 30 days.

 

Middlesbrough Richer Sounds was the store, and i also have the e-mail as proof.

 

Poor to lie to customers ..shame on you Vicky

billyb1987
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Amazon have accepted my return and are sending Hermes to collect the TV on Thursday. Vlad was very good and even had a good read of this thread.

Tony47
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@billyb1987 wrote:

Amazon have accepted my return and are sending Hermes to collect the TV on Thursday. Vlad was very good and even had a good read of this thread.


That's great news!

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Tony47
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What an utterly crappy company Crampton & Moore are, making every effort to hide from their obligations under consumer law. Barefaced lying by the retailer is not a good tactic as you will be found out (as you have been).

 

Vicky: What would be the point of customers lying about whether their TVs had been refunded/replaced? It makes no sense. Also, if you're worried about floodgates being opened, that's your problem. It's up to you to resolve matters with the manufacturer. It's not the customer's job. Pathetic.

 

 

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billyb1987
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Had a call from a guy at Hermes today, he wanted to come and pick my TV up a day early. Unfortunately, I was out so I couldn't grant his request. He's coming tomorrow instead. I think there was a mix up because the guy at Amazon said they'd come Thursday but the return sheets stated 'next business day'. Very impressed with the way Amazon has handled my return so far. Just need to get it shipped back to Scotland so I can get my refund and buy a new TV.
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mohammedamy
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Same issue with 2 samsung TVs 

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