Apps storage space issue - Page 109

Tony47 · ‎13-12-2018

TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.

As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps.

I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.

I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

DPAit · ‎11-05-2020

I'm waiting for Samsung tech support to get back to me.

Has anyone else noticed a sudden slow down in the ability to load/run Apps?

Even the guide has become glitchy on opening, my 49nu7500 needs to be on for a good 20 seconds before an IR command is registered for channel entry. YouTube crashed on me twice yesterday, had to reboot the TV.

If I can't use it now because of recent firmware then it does not confirm to its primary function.

Thankfully my TV is in warranty.

Mikmac1 · ‎11-05-2020

I am also experiencing this issue but I haven’t had any problems, I am now getting concerned about it. When I first got the TV I had some remote help and it did sort the issue out albeit temporarily. I have just tweeted Samsung UK about this issue and am waiting for a reply.

Has anybody emailed the CEO about this issue? .

georgeK1 · ‎12-05-2020

Samsung just called me and told me that my "TV replacement request" is not accepted. They say, as long as the problem can be fixed with motherboard replacement, they will not replace the whole TV.

Also they give me +6 months of warranty which for me was not necessary because I already have 5 years warrantly from the store.

When I asked them what it the same problem will appear in the future, will you replace the whole TV? And she said I cant promise you that, we have to check if can be fixed with motherboard replacement again. (LOL?)

From the store, they told me they cant do anything. Only Samsung decides whether to to refund/replace a TV. But they told me by the law, if a device goes to service 3 times they have to replace with a new device no matter what.

I am looking forward to see if the motherboard replacement will address the issue forever or it will come back in the future.

bIOforger · ‎12-05-2020

@georgeK1 wrote:

Samsung just called me and told me that my "TV replacement request" is not accepted. They say, as long as the problem can be fixed with motherboard replacement, they will not replace the whole TV.

Also they give me +6 months of warranty which for me was not necessary because I already have 5 years warrantly from the store.

When I asked them what it the same problem will appear in the future, will you replace the whole TV? And she said I cant promise you that, we have to check if can be fixed with motherboard replacement again. (LOL?)

From the store, they told me they cant do anything. Only Samsung decides whether to to refund/replace a TV. But they told me by the law, if a device goes to service 3 times they have to replace with a new device no matter what.

I am looking forward to see if the motherboard replacement will address the issue forever or it will come back in the future.

A MB replacement will NOT fix it and Samsung already know that, read through this thread. They can only replace the MB with the same item! it hasn't changed. Sammy know theres a problem but will not admit to it. You need to approach the vendor you bought it from and demand a refund or replacement for another model of tv.

georgeK1 · ‎12-05-2020

Till now I am very kind with both store and Samsung. But, I really really want to receive a TV with the same problem. Then we will see my other face. I will let you know guys the result in a few days.

Tony47 · ‎12-05-2020

Totally agree. I'm pretty sure that the law is the same across the EU, which is that the sales contract is with the vendor, not the manufacturer, so @georgeK1 should put pressure on his retailer to provide a satisfactory result, which can only be a full refund of the cost of the TV or replacement with a different model.

Samsung will lie, play dumb, and string you along to make you go away. They will never admit that there's a fundamental issue with the NU7000 range.

georgeK1 · ‎12-05-2020

I had the mobile number of the Samsung guy (actually the external partner Samsung use in my area to fix their TVs) came to pickup my TV. I just called him to let him know that my refund request declined. He said "yes, I told you is not easy to get it". I asked him to proceed with motherboard replacement, as he has to order the MB from Samsung EU warehouse in Holland. He said that OK but I have to wait for Samsung request to proceed. So, now I wait Samsung to order him to proceed with MB replacement.

But here is the madness, I asked him, after MB replacement, to check the space left before he give the TV back. So if the same problem occurs again to tell Samsung HQ that this TV has to be replaced because the same problem exists. He said that I can't do that, I have to give you the TV back and you have to open a new case with Samsung. INSANE?

Then, I insisted and he promised me to check the space left BUT he said I never faced with that problem before, its the first TV i received with that issue. So I am not even sure if he really understands that's the problem here.

HHLONG · ‎12-05-2020

hello, I from VietNam and i got same prolem few day ago, make a call to samsung and they tell me reset smart hub, I do it and ofc nothing fix.

So i call samsung again and they tell me me it the design of NU7000, and i tell them that is BS, a *****ing smart tivi in 2018 with only 800MB memory is not a design, that a *****ing error

So in the end, they see i will not back down, then they tell me they will call me back few day late. Let hoping for good news, if the good news not coming then samsung will lose a long year customer

georgeK1 · ‎12-05-2020

First of all calm down and watch your language. We are all upset but we don't swear.
We all have the same issue and we all trying our best to this madness.

monk2 · ‎12-05-2020

Contacted Samsung Greece again today, as they promised to get back to me within 24 hours after my web chat on Friday and nothing happened.

Had to go through the whole scenario from the start again, told them about this thread and its been reported since December 2018. Got the same speech as Friday will get back to you in 24HRS.

Samsung will never admit fault as it's obvious thousands of TVs throughout Europe would have to be replaced.

Is anyone in the positoion to take them to Trading standards??