Agree totally with rowley1 contact retailer.  I bought mine in Greece and was getting nowhere in the end contacted the UK credit card company i purchased with and  refunded under section 75 act. ... View more

Please add model number country located and retailer to posts. Thanks   ... View more

Pleased to see thread working if still glitchy.  As some of you are following my exploits with my Sony on AV forum I'll update you  and well a mixed bag if I'm honest. The picture quality is outstanding but the O.S is dire. First time with Android TV and i thought it would be easy!! Followed setting to change DNS  to use proxy for UK and it just wont work. Done this with Samsung and LG no problem many times. So perhaps someone can help me with a question? To by pass the Sony thinking of getting a Amazon fire 4k stick from UK  Can the DNS setting be changed for use with DNS proxy server. IF not how about with a VPN. Remember rowley1 talking about owning one of these. Still checking the site regularly. Thanks   ... View more

@marcolan wrote: Firestick is a solution also if we keep our tvs The Sony i am buying has been discounted since its release by around a thousand pounds. Its picture clarity is the buying point for me. The Android isn't the slickest and i am aware of that and it is operational. LG has won awards for its  O.S. It isn't a fatal flaw with the set as is the lack of memory of the Samsung 7000 series. The Firestick is purely a personal choice, not an operational necessity.. which i may or may not use in the future.   ... View more

Well its took 3 days of trawling websites that don't seem to be updated to finally say i have ordered a new TV. rowley1 has his Philips that after much calling to Philips Greece was unavailable here. hastley65 has his LG. For me i have ordered the Sony 55xf9005. £680 with 5years full warranty and 36months @ 0% interest. Of course i will be using my UK credit card to make the purchase. If the O.S. becomes a problem i'll get a fire stick. Posters on avforum suggest the upgrade to 8 has sorted most of the issues. So the three of us all different manufactures and not one Samsung. So one happy bunny!!. Will still keep involved with this as i think how people are being treated is disgusting. ... View more

@mazzinia wrote: @marcolan wrote: @Tony47 wrote: I'm afraid our new forum expert is *still* missing the point.   The issue is not with third party apps, it's with the built-in apps that can't be deleted or moved to a USB drive, and also the operating system itself. Together they are crammed into 800MB of default storage, and after a few months (without adding any new apps) they won't be able to update any more. Simple as that. TV has very few storage and this is a fact. The ways are 2: try to ged refunded or use it at its best.  Paying respect to who has fight and got a refund, I am using my tv with autoupgrade enabled and a 12% of space left and this situation is the same by months. I dont't think to keep this tv (at least as main smart tv) for many years, I have yet said that smarttv are for me like smartphones, their lifes are quite short and are shorter if they are, like my NU7170, quite an entry level product). So it's not true that tv is "perfect" but can be used (at least mine, in my nation (I think apps are not the same in all nations), also because I don't need to install more than those 2 or 3 apps by myself (that can be put in external usbkey). Well, personally I have a different philosophy and even if yes, the nu1792, is an entry level product, i do plan to actually have it working for a good amount of years ( > 7 ). I know that the tendency now is to have products that last less, but my mentality is different and "old" . If this will not last like the previous one ( that actually still works, but after 10 or 12 years developed a defect in the lcd image quality, was still a samsung ) and will last way less, will just mean i avoid this brand.   It's a tv for a kitchen ... gets used quite a lot but it's still a kitchen, and wasting money every few years would be quite absurd.   This said i'm the kind of person that keeps things until they perfectly work, hell... i'm still using a WebOS Smartphone from HP , if someone even remembers what that is/was, and definitely cannot understand the people that change something every 1 or 2 years. I totally agree with mazzinia. I want something that when bought is going to give me years of good service. I'm not going to change it because they have a new colour or a few more pixels on a camera. My 8 year old HP laptop had windows 7, not enough ability to upgrade to 10 in January this year. I read into it  and found something called Linux version Ubuntu, installed that along with a SSD harddrive i had and the thing works fine. My HP tower which i bought 10 years ago when we move to Greece would have had the same treatment but because the power supply was playing up i found a good deal on another tower. HTC mobile bought 3 years ago, now not upgrading past 4.4.4 whatever that is? But it still makes calls can use whattsapp for the kids so no chance of me changing it. Everything has become throwaway, sealed units, just to keep the revenue coming in.   ... View more

Valium anyone????????? ... View more

@Neau wrote: Try this, restore your TV to factory default removing any installed apps or settings after doing so check for an update from Samsung. After checking for firmware update clear the cache by holding the power button while TV is on. Hold the power button until tv turns off and on again. If done right you should see Samsung logo. please add a Fat32 formatted USB storage to the USB port that reads USB HDD before installing any other app. After installing USB, install any app of your choice you should then get the option to install on USB. Hope this helps! Unfortunately . No scrape that... fortunately my set has gone and refund by Section 75 with my Credit Card as retailer and Samsung refused to  even return my calls when they had my set .It only had one USB on it and as far as i remember no mention of HDD on the socket. ... View more

Okay lads, lets just try and keep it civil!. I too wondered if @Neau had an affinity with Samsung. I agree that newcomers should read back on posts from people on this thread who have jumped through the hoops and got the T-shirt   a F.A.Q. would have been ideal but a bit late in the day now if someone here new how to do it. To all newcomers, the frustration involved with this issue can be annoying in the extreme. Being told to do things with the knowledge it will not make one scrap of difference to the set. ... View more

  @Rowley1 wrote: Most of my streaming goes through the firestick anyway for the Dolby vision. Okay i told you at the start of all this i wasn't very good with jargon. Does that mean the O.S doesn't really play a big part of the set?and you don't receive Dolby vision via the Apps on the TV. always thought these firestick were for people like me out of the country trying to access UK TV. In my situation which of these things is a recommended buy. ... View more

@Rowley1 wrote: If the Sony 55 xf9005 is £699, the Philips 55 pus8204 is £499. Almost exactly the same TV and the picture processing is very similar. Philips has the newer android and Ambilight (awesome). Save yourself £200 and buy a soundbar. You'll need it for either tv Both are midrange sets with only better specs on the pus8500 and XG sets for the Sony. Far more expensive and even then you are into oled money Okay pal, thanks for the info. Unable to get Philips here and countries not keen on posting to here. Amazon charge £81 which is an awful lot. A few years ago getting postage to Greece no problem but things started going missing!! Still looking and waiting for retailers to get back to me. Cheers.   ... View more

Thanks for all the information on what TV to buy. Not being in the UK i am envious of some of th deals you get, but here in Greece its much more limited due to less demand. Shops here closed Sunday so could do little yesterday. Did make some calls Saturday so waiting for replys. Have bought via Amazon before but the delivery charges for a large item like a TV can top £80 also with Brexit coming up if had to return the item guess it would be more as out of E.U. Really like the sony reviews on picture and if i can get the price lowered more i might go for it and get a Firestick/Ruku . LG 55sm8600 had mediocre review  on rtings site i know but people who commented on AVforums who have bought one seem happy enough. LG B9 here around £1100 and cant really justify the extra for my type of viewing. Will post again when have more ifo. rowley1.  Simon hows your set handling with Android and what version do you have? ... View more

@monk2 wrote: Help please. Looking at LG 55sm8600 with 5 year warranty is £690      Found Sony 55xf9005 no warranty for the same £690    + £100 to increase warrenty to 5 years                                so which to go for?? both new but will check before buying.   Suppose i should expand on what type of viewing i'll be doing. Watching UK TV via Apps with vpn. Downloading content Shows/Films in 4k where possible or highest available to attach with external hard drive to set. not playing xbox or games. AVforums gives the Sony big marks for picture but says O.S. Android is <clunky> and talks of it freezing up. Another guy on forum say unable to update android passed 7?  I may sound like i know what i'm talking about. But i don't!! This sony in 2018 was around £ 1650 so a big drop LG less picture quality but better O.S. last years price £1200 ... View more

Help please. Looking at LG 55sm8600 with 5 year warranty is £690      Found Sony 55xf9005 no warranty for the same £690    + £100 to increase warrenty to 5 years                                so which to go for?? both new but will check before buying.   ... View more

@halster65 wrote: The sm8600 isnt available from majority of tje retailers here now, but the 8500 is still.   Ive been weighing up the 8050 and 8500, and after taking advise from AV forums and doing my own research, ive ive gone and ordered the SM 8500!    Thanks halster65 .I also have been looking at AVforums for reviews and advice. Noticed you were active with them. Acording to pricespy in the UK the LG 55" sm8600 was £1200 on release in July 2019 so more or less 50% reduction. Will have a ring around onMonday, here we get 2 year manufacturer warranty as standard will look to get this increased to 5 years if i can. ... View more

@Rowley1 wrote: Right mate. Go buy a proper telly now   Have been looking at LG TVs for a while now as my previous set before the Samsung farce is LG. LG seem to be offering a decent price here in Greece, you can usually add 20% higher for electrical goods. I think they must be trying to get a bigger hold on this Samsung dominated country. So looked at 55" sets  sm8200-sm8050 but found Sm8600 which seems to be a much higher spec for about £650 Yes its apparently last years model  but has a good write up. Anyone had this model or know about them. Thank you.     ... View more

@Tony47 wrote: @monk2 wrote: Result   Just had a message from my Credit Card Company.. They have agreed to reimburse me the full cost of the TV under Section 75 of the credit card agreement.   Like Tony47 and rowley1 who have had claims settled i will still be around to help if i can. Well done! This is great news, and as far as I can recall you are the first person to get a refund from a credit card company. The rest of us were refunded by the retailer. It just goes to show the excellent level of protection that Section 75 offers if the retailer won't play ball. Congratulations to the other posters who had refunds this week as well.   I'm glad you'll stick around, Monk. My situation was different to most as in Greece. Because of the abysmal customer service here and the lack of Trading Standards to complain too i always buy expensive items with my UK credit card. This gives added security with being able to put a claim against the retailer with section 75.   Always try to come to an agreement with retailer first. Follow up any phone conversations to retailer with  email high lighting what was discussed. Once my Credit Card company became involved and sent me a ref. No  it was sorted within a couple of days. This was the second time i have involved my C.C. company but the first time they have paid out. Previous time about 4 years ago i bought a Cast Log burner, the retailer wouldn't accept it back because of a fault.  My card company emailed them and he was on the phone the next day asking me to take my card in for refund.   ... View more

@Person9 wrote: It looks like I have the same issue posted here, my samsung tv is still showing only 5% free space even after resetting the smart hub in settings and says that it can't update   Looking at the posts here, it looks like even adding an external storage device/replacing stuff in the TV wouldn't fix the problem   I bought the TV from John Lewis, does anyone have any tips/insight from how they got theirs fixed/replaced/refunded by John Lewis?   Thanks Please read previous posts including rowley1 input into this farce. He bought from J.L. and won big time. as have others Get a drink sit down and read back from here you will get all the information you need. ... View more

Result   Just had a message from my Credit Card Company.. They have agreed to reimburse me the full cost of the TV under Section 75 of the credit card agreement.   Like Tony47 and rowley1 who have had claims settled i will still be around to help if i can. ... View more

@marcolan wrote: @Tony47 wrote: @marcolan wrote: You can put your apps in an external usb key. You can do it if the app doesn't fit in tv. A trick is to fill the internal memory with trash apps and then put our apps in external usb. After uninstall trash apps. I have 12% free in this way and I can use my tv. I'm afraid this doesn't work as a solution. As has been repeated here hundreds of times, the internal apps and operating system require the internal drive to work and update. If that drive is maxed out, the apps and OS will not update. You'll find out when the next update occurs. Let's see. I have been using my TV for months since I fixed in that way. I wasn't able to uninstall e manual but I have 12/ 13% free with my custom apps installed in external key. I understand Who wants a refund but i prefer to find away to use my 400 € TV .  I am sure i Will change It in 2 or 3 years, like a smartphone It Will become obsolete. Well, It Is cheaper than a mid range smartphone, It doesn t surprise.   Perhaps its an age thing? But my set was around €650 then finally reduced to €450 so i bought it. I expect many years service from it. Read recently on a site Samsung only promise to update smart TVs for 2 years other manufacturers said 4 years. This is my first Smart TV, does that mean after these 2 years efectifly it will be unsafe to use and will i be required to use a firestick. If so is it possible to buy a TV with UHD without the smart side of things. I would then use a fire stick with it hopefully for many years.     ... View more

I have been without my set since  16th  June, it still has 1 year warranty.  Various Samsung repair engineers have had it. My retailer E-shop in Greece still not replied to my calls and emails. Samsung Greece promise to ring me back and have not. But my Credit Card company are engaging with me,they are asking questions which is good so hopefully i will hear more of my section 75 claim against retailer.   ... View more

@marcolan wrote: You can put your apps in an external usb key. You can do it if the app doesn't fit in tv. A trick is to fill the internal memory with trash apps and then put our apps in external usb. After uninstall trash apps. I have 12% free in this way and I can use my tv. Why in gods name would i want to mess about will all that. I bought a TV in good faith the set has a big button with Auto Update and i have it turned on. In 2018 Samsung sold 33 million TVs. It's not our fault Samsung thought they would make even more profit by reducing the internal memory . That should be the end of it. ... View more

@Stephenk90 wrote: I have the same issue. Auto update needs 156.56MB and the available space is 37.26MB. I spoke to the retailer this morning as I had not heard back after they tried to fix the issue, only to be told that I did not need the software updates so I should turn auto updates off. I also explained that I was unable to delete any apps that I did not want to use. He said that they are all standard apps and cannot be deleted. Please read back just a few pages and you will learn a great deal. Yes who was the retailer who said turn off updates??? Not only are you stopping the Apps you have getting updated but  the security and firmware updates that Samsung say are so important. Ask him why does the TV have an auto update facility in the Menu if it is to be ignored ... View more

@markusss wrote: You guys are getting refunds? This whole "feature" is so stupid. I've somehow got more apps which I can't uninstall and which I never will use. For example: Apple Music, RakurenTV, apple TV, Prime video, Google Play Movies & TV. Even I delete all apps which can be uninstalled, I gain ~40Mb more space. But to get updates I need to get total of 138Mb which is impossible!   Does resetting TV help or will it keep memory as full as before resetting? Hello. @MarkusS  The short answer is No!! If you read back through these pages you will see every alternative before being given a refund has been tried. Eventually if you are persistent enough as others on this site have been you will be rewarded. But be prepared for a long hard slog, for me now its as much a matter of principle as the money. Living in Greece with its poor customer service is one hell of a journey but i intend to see this to the bitter end. ... View more

Great to read we are finally getting refunds again after all the stalling, it helps everyone including me. E-Shop my retailer in Greece have been promising to ring me since Friday, but no call from them. On a positive note had an email from my Credit Card company with a Ref. number for a section 75 dispute. Thankfully each phone call to E-Shop i followed up with an email as Card company asked for all receipts along with emails sent to retailer also links to sites such as this where the problem is known and refunds given. Hopefully they will put pressure on retailer or if no joy a refund from them.     ... View more

Now they have tested the set with Greek Internet setting and Apps and say the memory available is sufficient.   It seems this is the latest message being released by Samsung engineers.  Keep trying my UK  credit card but no one answering phones. told up to 50 min wait then cut of after 20 mins. sent emails but no reply.     ... View more

Had another call from a friendly soul this morning.  It appears when i was asked yesterday if it was okay to hard reset my TV this is what i know as a factory reset of course i said yes. Now they have tested the set with Greek  internet setting and Apps and say the memory available is sufficient. I said i have the location set as UK this option is available from within the menu, the set is available in the UK same spec slightly different model number. So please check it with the preferences set that i use. I know we had one Greek guy on here and he had been refunded by retailer will try and find his post. Any suggestions as how to phrase this with retailer on Monday for best results  Rowley 1 your good at this.   ... View more

Had a call from my retailer this afternoon. Only just twigged that previous contact has been going through a call center. The guy said the Samsung approved repairer says i have to many Apps downloaded on my set, made him aware none of the Apps have been downloaded by me but forced by Samsung. Also told him my TV location is set for UK not Greece so its British Apps downloaded . He didn't seem happy with this but i said the ability to change location is within the setting, so if back in UK the memory would still be full. Asked him if i could have all Apps removed with only me adding the ones i wanted. Also mentioned we were being urged by Samsung to Add Apps to external USB, he agreed this is a none starter. Says he will call me back Monday with update. All ready filled in Section 75 dispute with Card Company on-line.  As with everything else now unable to talk to my bank recorded message says it could take 45 days to resolve. Might have it sorted here myself with a bit of luck. ... View more

Rowley1 Thanks for the P.M. In Greece as stated before consumer law is much the same as UK. The big difference is no Trading Standards to enforce the law. Greece does have an arbitration website but they have no powers other than to recommend a course of action. I know people who have used this before,  they just ask the company to do something, they say No and then we are told well we tried.  I will contact them and then i can inform my Credit Card Company i have tried an independent means to settle the dispute. ... View more

Had a phone call from my retailer in Greece saying he has spoken to Samsung. They say < it is not a fault, the technical specification limits of the set have been reached.> So in less than 1 years with no Apps added of my own only the ones forced by Samsung plus its own updates the TV can't manage any more. Samsung are going to ring me with information how to add Apps to an external hard drive. My set still with Samsung Athens. After 5 months since the message first appeared i am no further forward. Sent section 75 dispute notice to card company but with Virus problems this will take a while ... View more