Sadly @Grandapa_Arf this is what gives them the get out clause. I know it feels like the easiest option just to give in and buy an external device but it's not the answer (really)
I have some further development on my side, not fantastic news but better (as much as better can be). I was asked to completely reset my TV rather than just the smart hub itself as 'additional steps' to the update which should be performed. Rather noddy for someone like me, but I did it anyway ( I did also point out to the CEO team that in fact my model of TV doesn't have a standby key, but you would think they knew that...hey ho)
Complete a Reset
- Start with the TV switched on.
- Press & Hold the Standby Key on the TV for 5 seconds
- Immediately Press & Hold the Standby Key on the Remote Control.
If the above is completed correctly, then the TV will:
- Turn on & display the “Samsung Smart TV” Logo
- Display a blank screen (2 – 3 Seconds)
- Display the “Samsung Smart TV” Logo
- Display a blank screen (2 – 3 Seconds)
Please note that these steps will reset the television so any apps/recorded content or settings will be removed or reset to factory standards.
I'll be honest, I was a bit bemused at what I witnessed after the reset, really weird graphics, like half loaded, half deleted apps, storage went from 8%, to 6% to 0% in the space of minutes and back up again to about 6% when going in and out of the app menu, I kept receiving error messages also.
After all that loony tunes goings on, I now have about 5% free, however really annoyingly, I still keep getting 'insufficient storage' notifications. So next round of email tennis. Your serve Samsung! (I am getting a bit worn out with all of this i must admit)
"Hi Kirsty,
Thanks for your mail.
Please note, there is no standby key on the TV for this model; I have however reset the TV directly from the inbuilt software menu assuming this achieves the same goal.
Whilst witnessing some strange graphics and fluctuations in available storage varying from 0% to 8% and back down again after the reset (and a number of hard restarts of the TV), it has provided a marginal amount of additional storage once settled, now at about ~5%/45MB, allowing the install of a limited number of additional applications, unfortunately I am however still receiving storage notifications about insufficient being available when launching the apps menu. Please see attached.
Where I stand now is that this almost places me back to the position I had at the very start of raising this problem, but with no guarantee that the limited storage which has been made available (I assume though some form of compression of the other applications) wont further diminish to 0% as it did previously, so I would like some form of guarantee/statement from Samsung that this won’t occur.
I’m also not exactly confident that this is a long term fix, especially given the size of some of the native applications that have historically been installed by Samsung directly. I could forgive this, if all apps where only a few KB, rather than MB, but sadly some of these such as Apple TV as a very recent example, are large in comparison (see below) and only one of such similar type could theoretically consume almost 50% of this available space.
In addition and Ideally, I would want the option to remove/delete such apps which I do not need/require rather than have these foisted on me by Samsung. I would anticipate this to free up some quite significant space amounting to between a further 5%-10% of the total, however still not as much as I would consider when matching this against the equivalent 2019 model I own. For example:
Apple TV @ 18.22MB
Brit Box @ 2.95MB
XITE @ 10.62MB
UKTV Play @ 4.59MB
CHILI @ 5.59MB
All 4 @ 4.52MB
MY 5 @ 2.53MB
e-Manual @ 96MB
Thanks & Regards"
