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Original topic:

All 4 keeps stopping during playback

(Topic created on: 05/02/21 18:29)
JofRudd
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All 4 keeps pausing when trying play programs like it's buffering. We do have a crappy internet connection and I assumed this was the issue initially... but Netflix, BBC iPlayer and other streaming services have been working fine all week, go back to all 4 and it stops every 10-20 seconds. Watched all 4 on a another device and it was fine.

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jaro76
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issues sounds like its on their side. mine did it yesterday for a good while.
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AndrewL
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@JofRudd: Please can you confirm the model number of your TV, located in the sticker on the back of the device? I've had a look into this, and can see that, as of the 29th January, All4 will no longer be available on 2011 and 2012 models of Samsung TVs (D and E models). This is due to recent technical changes which mean that it is no longer possible to maintain the All 4 app for these devices. If you have a D or E model then this is likely to be the root cause of the issues you're having. 


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JofRudd
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20210205_204731.jpg

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ChrisM
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Could we take the current software version of your TV, @JofRudd? Go to Home > Settings > Support > About This TV.

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