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Original topic:

Alexa app crashes on a new samsung tv cu7700

(Topic created on: 03-11-2023 09:16 AM)
721 Views
Sanathshetty
Apprentice
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I just got a new samsung cu7700 smart tv. 
the bixby voice assistant is slower like a grandma. The amazon alexa app just doesnt open. It just crashes.

i tried to connect my echo dot, it worked but it doesnt let me control the video and apps. Just the volume and power works using echo.

now my question to the support team here is, there are two assistant given bixby is *****. Alexa doesnt open on tv. What should i be doing

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8 REPLIES 8
ChrisM
SuperStar
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Hi @Sanathshetty 

Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.

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Sanathshetty
Apprentice
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hello Chris,

here is the detail

model code-UA50CU7700KLXL

SOFTWARE VERSION- T-KSU2ECUABC-1220.9, E5301500, BT-S

Thanks,

sanath

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Sanathshetty
Apprentice
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Hello @ChrisM ,

I have shared the model details above. The issue still persists. Appretiate if there would be a fix or should reach any other channel as this is a new tv.

Cheekyrich
Student
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Any solutions to this yet? Thanks

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ChrisM
SuperStar
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Hi @Sanathshetty 

Apologies for the late response to this. Did you manage to get the issue sorted, or are you still having the same problem? Could you also tell us where you're based please, as we've noticed the TV is not a UK model.

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Sanathshetty
Apprentice
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@ChrisM , Unfortunately no, the issue still exists. The amazon alexa app just crashes.

I am based in India (Bengaluru).

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Cheekyrich
Student
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I unplugged and restarted the TV. Worked

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Kimin
First Poster
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I have a new broadband wifi but my ech dot Alex is not working. How can I change my wifi on my echo dot
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