Hi everyone. I am really very surprised with what is happening. Since the last update 1242 my Ks7000 tv has been converted to an IPS panel. Blacks are washed. YouTube, Netflix, SDR, HDR all content has gotten much worse, both colors and blacks are washed out. Image with fog and artifacts in the dark.
Perhaps less advanced and ignorant users do not realize it. The change is very significant. I did not expect this from Samsung. An update after so long does not seem to be a mistake, the degradation of the image quality seems to be done thoroughly. On top of that I can't go back to a previous firmware version. Samsung updates and forces you to have an update whether you like it or not. I have a Q80R in the living room with only 1 month, it means that in 4 years they will ruin the quality of this tv too? The KS7000 in my room looks really worse with this update. The panel is totally new because the previous one had light leaks. Its performance with the previous firmware version was excellent.
I won't do any updates again until I make sure they don't ruin the image quality. This only serves to lose confidence in this brand. I hope this is all a bug and will be fixed in the near future. Otherwise it would be unfortunate. Very to take into account in future purchases.
Thanks for listening.
Report the error to samsung! If a lot of people report this to them, they may be correcting these errors! It is very sad why they do this with a flawless television. Report Report Report!
I'm not going to challenge anyone or defend Samsung in anyway but I've not experienced any issues at all. I would suggest though that the reduced bandwidths announced by YouTube and Netflix, during the Coronavirus pandemic may be a possible issue here.
This is not the problem. Software 1242 has an error. The algorithm does not handle the image properly. Samsung needs to examine where is the error in the algorithm.
The firmware change was made just 2 days ago. So the bandwidth was low too. I have connected a hard drive. I have played content in 1080-4K, SDR-HDR. The image is somewhat more grayish and with artifacts. Rare effects with movement. The video player was frozen when playing the first movie. It was also frozen using the Sky app. It was never frozen with previous firmware. I am going to do a factory reset and disconnect it from the electrical network for 1 hour. Then I will do the tests again. If the problem persists I will inform Samsung.
I have tested all picture settings at different brightness levels how does the backlight control work! The backlight is not working properly! From game mode to normal mode, the algorithm has changed and it doesn't work well.
They continuously reduce image quality!
We need to fix this issues!!! Irrespective of whether you have a mistake or are not present on your TV, they are just not striking so that you do not immediately notice a deterioration in quality
or replace the professionals who are doing this because they are not doing their job well!! We need fix!!
Unfortunately, there is no way to install older firmware! We can only hope Samsung realizes that this attitude is not appropriate for users and fix all the bugs in Ks series. At the beginning of 2017, my TV UE65KS9500 cost as much as the latest 8K TV being advertised everywhere. Then in the next three years, these 8K models will be destroyed in the same way. This is a bad joke, a shameful attitude to our confidence!!!