Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Unable to connect to the Samsung Server. Please update your TV's software to solve this problem. (189)

(Topic created on: 27/09/20 16:23)
iwaddo
Apprentice
Options
TV

I noticed that my TV has stopped logging into the Samsung Server. The error is

 

Unable to connect to the Samsung Server. Please update your TV's software to solve this problem. (189)

 

The firmware says it is up to date at 1242. The Samsung site confirms this is the latest version for my TV which is a UE55KS9000T.

 

The TV is connected to the internet and passes all tests. Apps like Netflix work OK.

 

I have tried unplugging it to > 10s and this has not made any difference.

 

I am not sure of the advantages of being logged in anyway but I feel as though it should work.

 

Thank you for any help.

6 REPLIES 6
chrisg750
New Member
Options
TV

I have the same issue. Do these forums ever get answered?

Deibo
New Member
Options
TV
Any updates on how this might be resolved?
0 Likes
Reply
iwaddo
Apprentice
Options
TV

No, it is all very quiet.

 

To be honest I am not sure what I am missing out on, what might I gain by being connected to the Samsung Server?

0 Likes
Reply
OVAR0409
New Member
Options
TV

I have exactly the same issue on my UE55KS8000 (2016, Tizen 2.4).  Now I'm stuck because I cannot reinstall Plex. 

0 Likes
Reply
OVAR0409
New Member
Options
TV

Well, it is now solved. I read about holding the power button on the remote until the TV restarts and this fixed my issue on the first go!

0 Likes
Reply
iwaddo
Apprentice
Options
TV

I tried this, it did not work for me 😒

I have tested and proven internet connectivity but I still get this same 189 error.

I have checked for updates, I'm all up to date.

 

0 Likes
Reply