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55q90t horizontal bannering on display

(Topic created on: 08-12-2020 12:50 PM)
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Richard65
Apprentice
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Had the tv in August now I have these three bars in the middle of the screen?

IMG_20201207_213849.jpg

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DannyDanny100
Student
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Its if the TV screen gets touched with a hand or the light from the back from the back of the TV screen or get it replaced.
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AndrewL
Moderator
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@Richard65: Is the issue present on all channels and sources? If you head to Settings > Support > Self Diagnosis > Picture Test, is it visible in the sample image, and do you get any 'Failed' messages in the summary at the end? 

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Richard65
Apprentice
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The issue is extremely visible when in gaming mode on darker sections of what is being displayed.Also it can be seen on images being displayed on Netflix however it's not as noticeable.

 

When I have run the picture tests it's not visible, and I get no errors.

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Saq_man
Apprentice
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Same issue in my The Frame 2020 65". Exactly the same. I have tested different settings, a new one-connect cable, reset of the TV and nothing.

Richard65
Apprentice
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Have you contacted Samsung about the issue?

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