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Original topic:

55 inch Curved unable to re-add to SmartThings after reset

(Topic created on: 07-10-2020 11:21 PM)
treespirit
First Poster
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TV

I reset my 55 inch Curved UN55RU7300FXZA and am now unable to add it to a room in SmartThings. It gets stuck at 39% or it will state that they are unable to add the TV to the room and will be added to the Directly Connected Devices area. I am using a Galaxy S9 on OS version 10.

 

I've been on with Samsung support and they are also unable to resolve the issue.

 

Tried the following:

-Reset internet modem and connected both TV/Phone to my 2.4 network

-Cleared cache SmartThings app and uninstall/reinstall

-Disconnected TV from power on for 2min then reconnecting it

-Removed from Directly Connected devices from phone

-Reset SmartHub on TV

 

Thru Directly Connected Devices, I am unable to control TV unless it is on.

 

Is there anything else I can try?

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2 REPLIES 2
ChrisM
Moderator
Moderator
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TV

Hi @treespirit 

 

We do have a specialist team that look after all our SmartThings enquiries. It may be worthwhile contacting them directly here.

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treespirit
First Poster
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TV

They were unable to assist. I was able to resolve the issue by adding the TV back thru my iPad. Turns out it's my phone because I purchased a couple of Smart Wall Outlets and the same thing happened with my phone when trying to add them.... stuck at 32%. I used my iPad and that resolved that issue.

Any suggestions on how to make my phone work again with SmartThings? Factory reset? Nothing specialist team tried worked.

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