5 year warranty

[Stillwaterdave]

Hi all I bought a Samsung qn90b just recently from Samsung uk website through the light blue card it's clearly says on there website 5 year warranty when I bought it that's 1 of the reasons why i bought from them direct ' so I filled in the registration form they got back me saying Serial Number already used in another Samsung promotion/ non-cumulative offers.

So they won't honour they 5 year warranty it clearly started on there website you get a 5 year warranty with this tv is there anything I can do .

I have screenshots of the tv & price from there website on the day I bought it its says 5 year warranty. 

Any help much appreciated Guys . 

[AndrewL]

@Stillwaterdave: I'm sorry to hear of your disappointment regarding this matter. If you purchased the TV through the Blue Light portal, then this may be why you're unable to claim the extended warranty, as the offer only applies to purchases made directly from Samsung.com. The terms and conditions seem to confirm this, as per the below:

"Purchases must be made from the online shop on Samsung.com only. Purchases from other retailers or from Samsung.com EPP sites (under which certain categories of customers who have been provided with a log in to benefit from discounted products) are expressly excluded. This includes, but is not limited to the following Samsung EPP sites: Student, EPP Networks, NHS EPP, Royal Household EPP, SME Open, SME Closed, Samsung Staff Sales, EPP Partners."

[Stillwaterdave]

This tv was purchased directly from samsung this was one of the reasons I bought the tv because it said 5 year warranty on there site that was a pic from the site I bought it from that day

[Stillwaterdave]

I didn't know this was the case samsung shouldn't have advertised a 5 year warranty on the site I bought it from thanks for your help pal much appreciated 👍

[WelshPaul]

Five or ten year warranties are a marketing gimmick. Make a claim on year 3 or 4 and they will just write it off as an uneconomical repair. Then because you had x amount of years usage out of said device will only offer to pay you £50 towards a replacement.

[GJF]

This is disgraceful, I am going through the same issue having bought through SAMSUNG!

[cheshireman]

Small claims court.?If you have a warranty in writing why not ?

[SrDavid12]

Just happened to me too. Bought a TV and was told the 5 year extended warranty was not possible as there was  a discount. I am returning the TV (s95c Oled) as Samsung did not bulge on this one and buying LG G3 Oled instead, Never again Samsung!