Need help on Out of warrenty quote

[Karthic]

Hi, my service ticket was closed without a resolution. I never stated that I wouldn’t proceed with the repair—I was only requesting an out-of-warranty estimate to fix the issue. Could you please assist me with this

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

As this is a customer to customer forum, we are unable to access your account or details etc.

You'll need to reach out to Samsung Customer Service and discuss with them your next steps.

[ChrisB_]

Hi @Karthic. I've edited your post to remove your Service Order number, as this is information that could be used to identify you, so it is best not to post it on a public forum. 

If you would like us to look into this for you, and are located within the UK and Ireland, please could you send us a Direct Message by going  to the @Sam_UK profile page (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597)  and selecting "MESSAGE"? Alternatively, you can contact our colleagues in the TV/AV team on 0333 000 0333. Their lines are open 8am to 8pm Mon-Fri, 9am to 6pm Sat-Sun.

If you are located outside the UK and Ireland, you can find your local Samsung Support team via the link below:

https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

[Piper123]

@ChrisB

There is no link here in your reply I'm afraid

[ChrisB_]

@Piper123 Not sure what you mean, my dude. Both links work fine for me, which one seems to be missing for you?

[Piper123]

Where it states "by clicking here" there is nothing to click on sir

[ChrisB_]

Ooh-er, that's very weird. It definitely shows the link for me, and the URL preview pops up when I hover over it. 

If you're not seeing it, though, I appreciate you letting me know. I shall edit my post momentarily, imminently, and - most importantly - forthwith. 

[Piper123]

Could it be simply that we can't see it when using the App?

I guess you're using a laptop / Web version....

Just a thought 😊

I've seen this on other threads and mentioned it but from memory this is the first time a Moderator has come back to me on it 🙏