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Original topic:

2020 QLED Q80T QE55Q80TATXXU - dark spots on screen

(Topic created on: 08/11/20 20:35)
Swiftbrand
Apprentice
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TV

Hi

 

i have a dark spot on the screen showing on all content and tests, see pictures below. I have tried unplugging the tv and plugging it back in after a minute, no change. Please help.

 

53FF65F8-FC5F-4BAE-9998-6A5A4163D8CF.jpeg

87F54F70-B452-4079-BCED-0F7450F5CCEB.jpeg

 

Thanks

10 REPLIES 10
DUMITRU79
Troubleshooter
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TV
Hi there. Is your TV under warranty? If so , just return it. As far as i know, there's nothing you can do to fix that ( unless you change the display).
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samson99
Navigator
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TV
did you by any chance
press a little too hard
whilst cleaning
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samson99
Navigator
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TV
not to suggest anything
or be judgemental in any way
0 Likes
samson99
Navigator
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TV
or
something has made contact with it
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samson99
Navigator
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TV
impact due to being thrown
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Swiftbrand
Apprentice
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TV

Thanks, it was bought in July this year direct from Samsung themselves so still under warranty. Covered by Consumer Rights Act 2015 in any event. We are currently waiting to hear from their engineer as Samsung refused to replace the unit until an engineer has seen it. Posted this on here on the off-chance someone knows of a quicker way to deal with it. Extremely worried that even if it is fixed or replaced the same thing will happen again! We are extremely disappointed and concerned.

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Swiftbrand
Apprentice
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TV

Samson99- No, it was wall-mounted by Samsung and is up out of the way. Thanks

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Joogle
Apprentice
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TV

Hi,

I found out the same problem recently, what was the solution? Because there are no more messages here...
And I have the same type of television.

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Swiftbrand
Apprentice
Options
TV

We contacted Samsung, who then replaced the screen for us at no cost.