Just bought a 2019 Frame TV and I'm after some help - I've uploaded a few photos from my mobile to use in art mode but, except for one, they all have no options for using the Modern mount, only the horrid Shadowbox mount! One of my photos does show this option but the rest don't, despite them all being from the same device. The one that works wasn't resized to 16:9 so squished the image, I resized it and now it doesn't show the option to use the Modern mount which is annoying. I've uploaded other 16:9 images and they don't show the option either. Any ideas?
Thanks in advance
Thank you after a whole day including talking to Samsung support who gave me a different pixel size, 3840 x 2160 Is the only size that worked for me. 16:9 did not work. I used USB as well.
Some lessons learned:
I have the Samsung Frame 2018 model.
Hoping this works .. just looking to buy a 2019 49" frame.
Just been on samsung chat for 2 hours trying to confirm just a few basic bits. . It was hard work.
I intend to put the frame on a lanscape- portrait mount .. can I upload portrait pics from my phone ..?
Is there any portrait view art on the Samsung art store .. such a pain I can't look at any before I buy a 1k tv....
On the whole I think samsung really need to put more work into it... no one on samsung support chat could answer these questions so hopefully someone here can.
Can anyone here tell me if I can
Hi... I have not seen any portrait art. In the Samsung store... But there are a lot of pieces.
I guess you could upload a portrait picture and get it to work that way...
Does anyone know why Samsung provide more mount options in the Australian version, see https://www.samsung.com/au/support/tv-audio-video/the-frame-customisable-layouts-and-optional-access...
The only size that will work and the only size that gives you options with the mount (or no mount) is to change the pixel size to 3840 x 2160. 16:9 does not do this. You must change the pixel size.