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touchscreen

(Topic created on: 30-12-2020 06:06 PM)
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Englandkeeomybones
First Poster

‎30-12-2020 01:53 PM

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Hello I have the s-6 lite tablet and for the life of me the touchscreen dosent work. Hasent been dropped, it's been well looked after and onky ha fit since Oct this year. The pen works fine but nothing with the touchscreen. It briefly worked once for a few days and that was it. Done a hard rest aswell but still nothing. 
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Anonymous User
Not applicable

‎30-12-2020 03:30 PM

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send it back
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FlyingKiwi
Navigator

‎30-12-2020 06:06 PM - last edited ‎30-12-2020 06:27 PM

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Before returning it though @Englandkeeomybones, as a replacement would come minus your personalisation, data and customised apps, it'd be worth backing up those things you don't want to loose and trying a factory data reset. This Samsung Members App also has a basic touch screen test under Get Help -> Go to tablet care -> Interactive checks that you could try. How does that go for you?