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Original topic:

Tablet pin stopped working

(Topic created on: 01/11/20 16:19)
CW1975
New Member
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Tablets

My tablet has just stopped accepting my pin and willnit switch off or restart. Nothing I try is working. Any advice much appreciated 

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AndrewL
Moderator
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Tablets

@CW1975: Sorry to hear that you're having trouble unlocking your tablet. Can you try pressing the Volume Down and Power buttons together for around 10 seconds to see if you're able to restart the tablet in this manner? Alternatively, try heading to Find My Mobile via an internet browser, sign in with your Samsung account details and look for an option to remotely unlock the device from here. If the problem persists, reach out to our Help Desk at https://www.samsung.com/uk/support/contact/ where an advisor will be able to look into this further for you, and arrange any necessary repairs. 

 

https://findmymobile.samsung.com


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Lastboyscout
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Tablets
Hi, if you have set up "find my mobile" on your device, you should be able to remotely unlock it and change your pin to a new one.
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